Eager to contribute exceptional background in the insurance industry as well as dedication and analytical expertise as Business Analyst for Liberty Mutual/Safeco.

 

 

Customer-focused, accuracy-driven and highly efficient Claims Professional offering six years experience handling No-Fault, Med Pay, Auto, Property and Subrogation claims. Reliably ensure completeness and accuracy of all required documentation to expedite and support outcome of claim file. Adept at interpreting highly complex insurance contracts and policy provisions. Possess considerable professionalism, sound judgment, and commitment to achieving customer satisfaction.

 

Selected Achievements:

 

         Proven expertise in obtaining critical data from policyholders and claimants, and communicating with physicians and attorneys to secure information vital to precisely assessing liability and compensability.

         Surpassed average productivity rate at Zurich by 5% and achieved best practices for 98% of files.

         Successfully recovered $1.8M in eight-month period for Liberty Mutual Agency Markets.

         Presented with Gold Star Award at The Hartford Insurance Company for delivering superlative customer service.

         Exhibited keen prioritization skills to achieve productivity average of 100%+ at Hartford Insurance.

 

 

Liberty Mutual/Safeco Insurance (InfoTree), Indianapolis, IN, 2009 to Present

Total Loss Adjuster      (2010 to Present)

• Demonstrate exemplary communication and problem solving skills in analyzing claims, negotiating settlements for property damage, and providing outstanding service to maximize customer satisfaction and retention.  
• Closely review and interpret policies to ensure alignment with proper coverage.

 

Claims Assistant       (2009 to 2010)

         Applied sharp organizational skills toward providing highly efficient administrative support to team of ten 10 Bodily Injury Claims Adjusters.

         Proficiently prepared and distributed correspondence to insureds/claimants and providers, conducted outgoing calls to providers to determine amount paid on claims and current balance, and received demand packages from attorneys.

         Played a key role in driving and maintaining productive office operations by processing timely payments on claims and maintaining up-to-date vendor database.

 

Continued

 

 

 

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Professional Experience continued

 

Baldwin & Lyons (Damar Staffing), Indianapolis, IN, 2009

Worker s Compensation Assistant

• Contributed excellent multi-tasking capabilities toward delivering top-notch administrative and operational support within Worker s Compensation department, consistently striving to achieve and maintain impeccable customer service.
• Prepared business correspondence, maintained databases, and administered payments.

 

Zurich North America (Insurance Placement Solutions), Schaumburg, IL, 2005 to 2006; 2008 to 2010

Commercial Catastrophe Claims Professional

• Proactively contacted insureds to meticulously assess property damage and scrutinized policy terms and conditions to accurately determine coverage.
• Negotiated final settlements with insureds, successfully balancing corporate profit goals with customer satisfaction.

 

Liberty Mutual Agency Markets, Indianapolis, IN, 2006 to 2008

Subrogation Technician / Specialist

• Spearheaded collections on uninsured motorist claims, recovering on average $50K per month.
• Tenaciously located adverse parties and extensively negotiated balances owed.
• Strategically facilitated cooperative efforts between Liberty Subrogation Unit, external collection agencies and attorneys.
• Exercised strong leadership talents toward motivating, directing and supervising team of four.

 

The Hartford Insurance Company, Indianapolis, IN, 2002 to 2005

Claims Processor / No-Fault Adjuster / Claims Property Processor

• Leveraged significant versatility to handle broad-scope commercial and personal line claims ranging from one-car accidents to complex auto losses without injury.
• Diligently analyzed policy language in every case to substantiate appropriate coverage.
• Reviewed medical records to investigate injuries allegedly sustained in auto accidents.

 

 

IU Kelley School of Business, Indiana University-Purdue University of Indianapolis, Indiana, 2004

Bachelor s Degree in HR Business Management

 

 

Adjuster License, states of Delaware, Florida, Georgia, Kentucky, Louisiana, Oklahoma, Rhode Island, South Carolina, and Vermont