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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven leader specializing in high-volume global employee relations, talent acquisition, policy / procedure development, strategic analysis / planning, process improvement, and international / multi-state employee law eager to contribute 14+ years experience toward optimizing an employer s success.

 

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profile of qualifications

 

         top performer who makes decisions to reflect positively on business efficiency and employee satisfaction, along with supporting quality global (e.g. asia, europe) staff recruitment that encourages diversity and low turnover rates.

         out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused programs, including developing valuable partnerships while overseeing initiatives in coordination with multiple stakeholders.

         integral leader who offers skill in policy / procedure development, training programming, and regulatory compliance.

         ambitious self-starter with experience in fairly and cost-effectively negotiating union collective bargaining agreements.

         excellent communicator who plans, prioritizes, and manages tasks to optimize workflow and enhance productivity.

 

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key areas of expertise

 

employee relations                         benefits administration                    regulatory compliance                 union relations

employee recruitment                    procedure development                    team / morale building                p&l responsibility

training / development                  relationship management                labor / employment law             budgets / projections

 

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professional synopsis

 

ge healthcare, waukesha, wi                                                                                                                                                  2007 c 2009

 

global human resources manager

         applied dynamic leadership talents toward supporting wide-ranging human resources operations for 500+ globally dispersed employees within finance, business development, and marketing areas, including serving as program manager for a two-year financial management program designed for entry-level finance professionals.

 

key accomplishments

ø  increased global recruitment processes efficiency by developing a process manual, leveraging relationships with global human resources staff, and utilizing untapped sources of talent acquisition in central europe and asia.

ø  effectively reduced time-to-fill ratio for hard-to-fill global finance positions from over 180 days to less than 94 days.

ø  achieved a 97% satisfaction score card by introducing process and workflow enhancements as a program manager.

ø  collaborated with senior leaders during a six-month process to redevelop job descriptions and define career paths.

 

amgen, inc., thousand oaks, ca                                                                                                                                               2006 c 2007

 

global senior employee relations manager

         investigated high crisk domestic and international violations of company policy encompassing employment law and corporate compliance (e.g. sox, hipaa) in 900+ business units and spanning 14 global geographic locations.

 

key accomplishments

ø  conceptualized, developed, and conducted employment law training to 1,000+ managers nationwide which resulted in a reduction of employee complaints, decreased litigation exposure, and increased manager effectiveness.

ø  recommended and selected a case management software system which improved data retrieval time and customized reporting capabilities on employee relations metrics.

 

wellpoint, inc., thousand oaks, ca                                                                                                                                         2004 c 2006

 

director associate engagement & employee relations (2005 c 2006)

         utilized broad scope of industry knowledge and business acumen toward providing consulting expertise to nationwide human resources management and executive-level teams, including advising partners, leaders, and staff on all employee relations issues (e.g. eeo law), as well as reviewing and analyzing trends to improve core operations.

         developed and implemented targeted training in employment law, diversity, and management practices.

 

key accomplishments

ø  identified and retained 97% of high-potential talent during companywide downsizing and reorganization.

ø  selected as one of four employee relations managers nationwide for promotion to a high-level director role.

 

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resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

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professional synopsis (continued)

 

wellpoint, inc., thousand oaks, ca (continued)                                                                                                                 2004 c 2006

 

director associate engagement & employee relations (2005 c 2006)

 

key accomplishments

ø  facilitated a 17% decrease in aggregate turnover via intensive retention analysis and management training.

ø  reduced employee turnover within a fast-paced call center by 57% and improved unit performance and employee morale by coaching and training front-line management, implementing flexible schedules, developing career paths for call center positions, and revamping an attendance policy.

 

corporate employee relations manager (2004 c 2005)

         contributed sharp analytical abilities toward objectively investigating and resolving companywide policy issues relating to diverse employee concerns and statutory compliance issues from nationwide government agencies.

         managed employee relations within a high-volume environment originating across nationwide operations pertaining to performance management, disciplinary actions, conflict resolution, and violations of company policy.

 

key accomplishments

ø  mitigated legal risk and avoided a potential negative company image in the media by successfully investigating and resolving a sensitive, high-risk public discrimination complaint case within a georgia business unit.

ø  implemented counter-union strategies and trained managers after early warning signs of union organization.

ø  created system-wide processes and protocols for workplace violence and threat assessment incidents.

 

ascension health, inc. (columbia hospital st. mary s health system, milwaukee, wi                                         1995 c 2004

 

human resources manager (1999 c 2004)

         maximized organizational success by providing all levels of human resources business partnerships to 900+ managers and employees within columbia hospital, inc. a division of the nation s largest non-profit health system comprised of four large-scale hospitals, 38 high-volume clinics, and a nationally recognized college of nursing.

 

key accomplishments

ø  mediated conflicts between executive management and radiology physicians to avoid disruptions in operations.

ø  reduced external eeo complaints 84% by developing a key mediation step in the internal grievance process.

ø  completed the revision of a company handbook and 55+ policies and procedures during the first year of merger.

ø  created a recruitment strategy to successfully fill 100+ new positions for hospital emergency room expansion.

 

clinic manager (1995 c 1999)

         directed comprehensive operations and marketing efforts for multi-site medical clinics in milwaukee, including managing 25+ administrative staff and 10 physicians, as well as overseeing a combined $5-million operating budget.

 

key accomplishments

ø  earned an outstanding joint commission rating after conducting in-house evaluations of 23 outpatient clinic sites.

 

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education

 

master of science in human resources & labor relations

university of wisconsin milwaukee

 

bachelor of arts in journalism

university of wisconsin milwaukee

 

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professional development

 

graduate certificate in mediation & negotiation

university of wisconsin milwaukee

 

field examiner internship

national labor relations board

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer 14+ years of solid experience in high-volume global employee relations, talent acquisition, policy / procedure development, and strategic analysis / planning, and am well-versed in all facets of union negotiations, workplace investigations, regulatory compliance, and benefits administration.

 

to complement my background, please note that i hold an m.s. in human resources and labor relations and b.a. in journalism from the university of wisconsin milwaukee.  i also attained a rigorous graduate certificate in mediation and negotiation from the same institution.

 

most recently, as a global human resources manager for ge healthcare, i applied my dynamic leadership abilities toward supporting wide-ranging human resources operations for 500+ globally dispersed employees within finance, business development, and marketing areas.  within this role, i increased global recruitment processes efficiency by developing a process manual, leveraging relationships with global human resources staff, and utilizing untapped sources of talent acquisition in central europe and asia.  i also effectively reduced the time-to-fill ratio for hard-to-fill global finance positions from over 180 days to less than 94 days.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

you will find me to be a results-driven professional who can contribute a track record of organizing and implementing strategies to improve employee relations while defining key business priorities and meeting targeted goals.  in addition, i can recruit, develop, and manage international and domestic teams within large-scale, high-pressure environments while streamlining human resources processes to increase staff productivity, workplace efficiency, and quality of services provided.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

donna wagner

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