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career objective
enthusiastic, results-driven sales specialist eager to contribute dynamic business development, client relations, and team leadership skills toward supporting a successful organization in increasing revenues
profile
ø offer more than 11 years of progressive sales experience with expertise in business development, financing, marketing and promotions, account servicing, risk assessment, and quality assurance
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues
ø demonstrated ability to consistently achieve outstanding revenue growth percentages despite unstable market conditions; consistently rank as top sales representative
ø effectively identify and capitalize on opportunities to penetrate and develop markets in highly competitive arenas
ø train and lead top-performing support teams in sales techniques and processes, client communications, and product and service features
ø proficiently monitor trends, analyze data, and compile and produce detailed reports instrumental to establishing financial goals and assessing business performance
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
professional experience
gordon chevrolet, garden city, mi
sales and finance director 2001 c present
gorno ford, woodhaven mi
sales and customer service representative 1999
c 2001
ray whitfield ford, taylor, mi
sales and customer service representative 1998 c 1999
education
automotive protection corporation, insert location
top gun sales training 2009
dealers resources, inc., northville, mi
f&i menu selling 2004
sales and finance training 2001
grant cardone, orlando, fl
sales training 2003
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