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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

 

Vacancy Announcement:

Job Title:

 

 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 1:   Ability to plan and execute work and to analyze organizational and operational problems and develop related solutions.

 

Throughout my 10-year career, I have repeatedly demonstrated substantive management skills within business operations, multi-million dollar budget management, facilities, logistics, human resources, and organizational development capacities. I offer a proven track record of strategic thinking and problem solving, quickly analyzing problems and developing solutions to achieve company goals and improve workplace efficiency. I skillfully handled a broad range of troubleshooting operations, successfully managing one of the largest operations in the entire FedEx Ground organization. I have receive numerous commendations for excellence in decisive leadership, consistently functioning as a catalyst for positive change within the organization. 

I spearheaded all aspects of an expansion of 144,000 sq. ft. to the Beltsville delivery terminal, effectively directed workflow and developed creative solutions for all problems. I simultaneously directed business operations, providing uninterrupted delivery service to the Metropolitan Area. I drove the successful preparation, engineering and oversight the Beltsville facility expansion to finish on time and under budget.  I guided site operations to become one of the largest and most profitable sites within the FedEx Ground Company, serving as flag-ship location that modeled practices and operations for other FedEx Ground sites.

            I was hand-selected to run Profit & Loss, Operations, and Customer Service responsibilities during Terminal Manager s 6-week leave. Successfully guided all operations, identified potential problems, analyzed processes for inefficiency, and developing productive solutions. I proactively tracked Contractor performance, trends, and cost patterns by creating customized reports to identify any problematic issues. I developed reporting mechanisms to analysis trends, track and rank all contractors according to opportunity areas to ensure data integrity.  I utilized reporting mechanism to hold drivers accountable when conducting business discussions by having all accessible data ready by 7am for operational forecasting.

I successfully led a team of Managers in the formation of a Quality Assurance Team, responsible for analyzing, identifying and resolving process deficiencies to eliminate missing packages. Resulted in a reduction of missing packages and claims by 50% within a year. New process was recognized as profitable for entire FedEx Ground operations by Vice President; entire eastern division is now required to implement the same standards.

 

 

 

 

 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

 

Vacancy Announcement:

Job Title:

 

 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 2: Ability to represent, negotiate, defend, explain, advocate, and express facts and ideas in order to influence, develop, and maintain internal and external networks.

 

I independently designed and launched an innovative safety program, resulting in a 20% reduction in accident frequency within a six month period. I promoted each component of the safety program through an internal communication campaign, including bi-weekly safety meetings with drivers/contractors, tracking systems for all accidents and analysis programs to detect safety deficiencies and gaps while implementing new processes to correct the problems. I served as driving influence in the development and implementation of personnel incentives to encourage participation, including safety contests, quarterly training sessions and event seminars for personnel/family members. Safety program resulted in a significant cost savings of $45K annually on behalf of FedEx Ground.

I was hand-selected to spearhead a company initiative targeting employees with demonstrated leadership abilities.  Effectively trained and directed all staff with leadership potential and actively collaborated in Human Resource operation functions such as evaluating performance and providing guidance/mentoring. I successfully mentored and developed potential mid and upper level management personnel, grooming candidates to move up within the company. I personally developed training for managerial candidates, focusing on daily operations, policy updates, data formulating and trends, workforce administration and D.O.T laws and regulations.

 
 
 

 

 
 
 
 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

 

Vacancy Announcement:

Job Title:

 

 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 3: Ability to inspire, motivate, and maximize employee potential through setting standards that are in line with the organization's vision, mission, and goals.

 

I successfully drove a cultural change within the workplace environment through the development and implementation of the S.T.A.R.S concept: Smiles, Teamwork, Accountability, Process Improvements, Reliability, and Service with a passion. This inspirational concept has effectively bridged the gap between management, contractors and the sales workforce, motivating all personnel to work toward a common goal and maximizing employee potential. My efficient implementation of this concept resulted in improved contractor moral, the expansion of customer base and increased business for FedEx.

I offer an accomplished record of inspiring, motivating and directing employees, teams and projects. I currently manage 48 employees, including 12 managers who run the operations and customer service departments. I consistently ensured the delivery of quality customer service vital to sustaining and growing client accounts. I promoted a productive corporate work environment, resulting in seamless interdepartmental collaboration and work maximization. I motivated managerial staff to independently develop organizational expertise, resulting in those managers becoming vital assets to the operation.  I utilize strong communication skills to persuade personnel on new ideas through facts, research and sound reasoning.

My management style incorporates inspiration, motivation and incentives, which resulted in a substantial increase in productivity and reduction of overtime hours. My leadership encouraged and enabled drivers to deliver more items, increasing delivery from 190 to 225 packages. I successfully steered sales operations to generate high volume growth and revenue; drove sales department volume from 6% to 15% with a year.

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Social Security Number:

Citizenship:

Veteran s Preference#

 

 

Vacancy Announcement:

Job Title:

 

 
KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR 4: Ability to interpret contracting laws, regulations, principles, policies, and procedures.

 

I have an extensive background interpreting company policies and procedures for managers, ensuring regulatory compliance. I actively collaborated in the development of an innovative procedure designed to maximize temporary drivers; resulted in fiscal savings of $75K annually. I consistently utilized process feedback in the establishment of new techniques to improve efficiency, including vehicle set up, route planning, theft/security precautions, and personal safety. This new process successfully increased cost savings and improved employee relations between upper management and temporary drivers.

I am recognized as a strategic leader noted for championing significant process and performance improvements. I was responsible for the interpretation and implementation of policies that promoted a clean and safe work environment. During my time as Senior Manager, I created and implemented numerous work environment policies, resulting in improved customer satisfaction and retention. I consistently generated groundbreaking efficiencies and continuous process improvement to boost bottom-line profitability on behalf of company.

 

 

 

 

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