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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
skilled hospitality professional eager to contribute management expertise as well as strong operational skills and communication talents toward actively supporting an organization in maximizing performance.
profile
- respected manager offering over 25 years of solid and progressive experience in the hospitality industry, including expertise within property, operations and guest services management capacities.
- in depth experience in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic guest / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- technically proficient in microsoft office suite, including word, excel, outlook, explorer, and powerpoint.
key achievements
recipient of 58 best western director s awards for excellence for room and property inspections
ranked in the top 10% for all us best western s in the last 13 years
received 3 best western chairman s awards for perfect 1000 point scores on room/property inspections
professional experience
independent distributor for monavie andow company 2009-present
- successfully steer sales operations to generate high volume growth and revenue on behalf of company.
rooms division manager/executive housekeeper soma hotels 2006-2009
- drove the complete renovation of 308 rooms and 3 properties, insuring compliance with company standards and state regulations.
- successfully maximized yield management revenues by turning over al properties ahead of schedule.
- led housekeeping and engineering departments to exceed company standards through the revision of sops and provision of updated staff retraining.
director of guest services reneson hotel group 1986-2006
- sharp business acumen and experienced in managing broad scope of hotel guest services/operations, from front office, housekeeping and laundry to valet/shuttle, security and engineering.
- effectively trained and directed 88-member staff and actively collaborated in human resource operation functions such as union arbitration, developing training manuals and evaluating performance.
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- serving as project manager, facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
front office manager hotel group of america 1985-1986
- front office manager, successfully launched front desk departments for new properties and coordinated smooth operation of all client services.
- facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
professional education
coursework in graphic arts and photography university of hawaii 1978
graduate school of modern photography 1980
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include experience in property, operations and guest service management within the hotel/resort industry. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, administration, and relationship management skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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