Results-driven Software Quality Assurance Leader with CSTE credentials eager to offer 12+ years of multimillion-dollar project management, on / offshore team building, strategic process improvement, and high-profile client relations talents toward maximizing an employer s success within a valuable support role.

 

 

         Integral leader who offers proven experience in large-scale software quality assurance and organizational optimization, including developing and implementing solutions-focused IT initiatives to achieve continued key growth and profitability.

         Ambitious self-starter who successfully plans, prioritizes, and manages quality assurance projects based on solid knowledge of software quality, best practices methodologies, and effective interpersonal relations skills to attain core objectives.

         Out-of-the-box thinker who defines quality plans, manages staff, and maintains on-time and within-budget completion, along with contributing CSTE credentials to lend hands-on experience with defects identification and software validation.

         Excellent communicator who seamlessly liaises among executive-level teams, technical staff, end users, and clientele.

 

 

Quality Assurance Management    Software Development Lifecycles    On / Offshore Team Management    Cost-Effective Project Budget Control

Client Relations    End User Training    Project Management    Process Improvement

Team Building / Training    Strategic Analysis / Planning    Automated / Manual Testing    Policy / Procedure Development

 

 

 

Owner / Testing Manager / Coordinator

 

Migration from Empower C / S to Empower.Net Project RBS / Citizens Bank Client (2009 C Present)

Utilize broad scope of industry knowledge toward working as part of a PMO group and IT governance for a RBS / Citizens Bank client, including directing the testing work stream for a $15-million project within the mortgage division which encompasses Unit, SIT, UAT, and Performance testing, as well as leading a three-member onshore and 11-member offshore testing team to ensure new and existing functionality met business requirements using manual and automated (QTP) testing.

 

         Worked with the PMO to manage and track testing budgets and project plans, along with chairing meetings and / or liaising between business sponsors, vendors, project managers, and development leaders.

         Optimized organizational efficiency by reporting weekly to executive-level managers on testing status.

         Ensured timely resolution to all defects by managing a critical defect tracking system.

 

New Relationship Rewards Credit Card Program Project RBS / Citizens Bank Client (2008 C 2009)

Participated as a member of the PMO group to manage all UAT testing activities across multiple locations for a new high-profile rewards program, including working with various testing managers to create, manage, and implement testing plans and scripts.

 

         Contributed strong communication skills toward delivering presentations to executive-level management on project status from a testing point-of-view, and worked with wide-ranging teams to achieve key results.

         Interfaced among development teams to resolve defects while overseeing a defect tracking system.

 

 

Resume • Page Two

 

 

Manager Quality Assurance & Testing

 

Quality Assurance / Training Management / Resource Management

Directed a four-member team of senior and junior testing and training analysts responsible for all pre- and post-launch production software testing and training efforts for applications using Agile and Iterative methodologies, including managing all QA / training projects and cost-effective budgets to guarantee timely delivery of initiatives.

 

         Improved coding and testing requirements by working with projects managers, developers, and users.

         Enhanced progress tracking and reporting by implementing a full set of policies and procedures into the QA function (e.g. test plans, test cases, status reports, test matrices).

         Reduced testing time by 40% via purchase and implementation of (HP) Mercury QuickTest Professional Automated Regression tool, and ensured applications consistent testing efforts to improve quality.

         Ensured that software met user requirements and was defect-free prior to production.

         Created a companywide monthly newsletter to communicate latest project news within the IT department to all Integro employees which discussed topics such as project updates, tech tips, and current activities.

         Delivered hands-on and webinar training to educate business users on diverse tools to support workflow.

         Initiated web-based training with instructional sessions (e.g. videos, walk-thrus) for various applications to provided additional resources for users requiring further instruction.

 

 

Senior Manager Quality Assurance

 

Quality Assurance Management

Strategically steered all software testing efforts related to PCH.com by successfully managing a three-member resource staff, along with directing a team of onshore and offshore resources responsible for testing front- and back-end supporting tools.

 

         Enhanced and improved quality of requirements for coding and testing purposes.

         Improved operations by implementing a full set of policies and procedures into the QA function

         Decreased testing time by 30% and time-to-market via implementation of Mercury Test Suite (Quality Center and QuickTest Professional), including allowing more projects to be delivered in a shorter timeframe.

 

 

Manager Quality Assurance

 

Quality Assurance Management

Drove operations growth by recruiting, training, and managing a solutions-focused WebMD technical QA team consisting of 16 full-time employees plus consultants and offshore personnel, including implementing all QA policies and procedures.

 

         Initiated performance and automated testing programs using Mercury LoadRunner and WinRunner / Quick Test Pro, and converted the portal s defect tracking system to Mercury TestDirector from Rational ClearQuest.

         Integrated the QA team into the daily build cycle to support technology divisions monthly release cycle.

         Created a performance environment to load test every release prior to deployment to production, as well as a capacity planning area for new products and systems either developed or acquired through acquisition.

 

 

Resume • Page Three

 

 

 

Manager Quality Assurance

 

Resource Management

Directed 16 full-time QA analysts and performance / load engineers as part of a $1-million+ staffing annual budget.

 

         Maximized project success by managing consultants and offshore staff in manual and automated test analysis.

 

 

Owner / Quality Assurance Management Consultant

 

Quality Assurance Management Zurich Scudder Investments, Inc. Client

Built and sustained productive QA operations by managing all facets of testing for the implementation of new ISO 15022 standards into the current SWIFT trading environment for a Zurich Scudder Investments, Inc. client.

 

         Created and maintained test plan and functional test cases, as well as trade data for use in test region.

 

 

Quality Assurance Management Consultant, Technology Management Services, Morristown, NJ             2001

Quality Assurance Manager, American International Group (AIG), New York, NY                         2000 C 2001

Software Quality Management Consultant, Interim Technology Consulting, New York, NY           1998 C 2000

 

 

Bachelor of Science in Management Information Systems             State University of New York, Binghamton

Certified Software Test Engineer (Since 1998)                                                        Quality Assurance Institute

 

Compuware QA Run Certification (Since 1999)

Microsoft CRM Administrative Training • Omniture Training • Mercury LoadRunner Basic & Advanced Training

 

 

Technologies:              XP • Mercury Interactive LoadRunner • Quality Center • QuickTest Pro • Rational SQA Robot

                                    ClearQuest • Test Manger • Segue QA Partner • Empirix E-Test / E-Load / RSW E-Monitor

                                    Compuware QA Run • Automated QA C Test Complete • Omniture • Infragistics

                                    Microsoft Office • Microsoft Project • Microsoft FrontPage • Microsoft Visio

                                    Microsoft Visual SourceSafe • CVS • Sybase • SWIFT • Microsoft CRM

 

Methodologies:             Iterative • Agile • Scrum • Waterfall

 

Languages:                  HTML • Microsoft Visual Basic • .NET • JavaScript • SQL • XML • ASP • TSL