yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

results-driven leader with expertise in administration, account management and nursing eager to contribute talents toward optimizing performance in the role of medical receptionist.

career profile

ø  over 17 years of healthcare, administrative, marketing and management experience.

ø  certified nurses assistant and medical assistant.

ø  solid background in insurance underwriting, accounting and billing.

ø  extensive professional training and education.

ø  proven background in all facets of departmental leadership and coordination.

ø  expertise in oversight of documentation, procedures and implementation.

ø  outstanding skills in direction of clinical, institutional and business procedures.

ø  exceptional communications and interpersonal abilities.

ø  adept in developing strategic programs to upgrade customer satisfaction.

ø  self-motivated, self-directed multi-tasker with excellent detail orientation.

professional experience

country financial insurance, salem, or                                                                                           1998 - 2010

underwriting support specialist (2005-2010)

       promoted to set up and rate/process reinstatements as well as new business and umbrella policies for home, farm and ranch.

       utilized bcms, als, fade plus, inqm and lsis databases and commercial tracking systems.

       analyzed billing and underwriting issues to determine premium and processed documentation.

       processed various reports for insurance policies.

accounting clerk (1999-2005)

       advanced to release disbursements, allocate money and process online transfers, cancellations and refunds.

       prepared explanation letters for premiums and communicated with agents, secretaries and clientele.

       adjusted policy balances, certified mail documents, sent nsf letters and set up payment arrangements.

       processed and analyzed account write-offs.

billing specialist (1998-1999)

       managed customer billing inquiries, researched and cleared errors and followed up with policy holders.

 

town center village, portland, or                                                                                                   1993 - 1998

marketing director (1996-1998)

       supervised and trained two marketing associates; developed and implemented policies and procedures.

       assisted with strategy, media development, budgeting/census reports and community event planning.

marketing associate (1994-1996)

       answered phones, updated forms and responded to customer inquiries.

       processed move-in paperwork and doctors reports.

       assisted marketing director with residential move-in, transfer issues and weekly census reports.

certified nurses aide (1993-1994)

       helped elderly patients with living activities during recovery periods.

       performed therapy, emotional support and emergency medical response.

 

education

prg school of mortgage lending, gateway path course, 1994

apollo college, certificate, medical assistant, 1992

mount hood community college, gresham, or

general studies, 1991, adult high school diploma, 1991

certified nurses assistant training, 1990