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career objective
results-driven banking specialist eager to contribute superior business development, sales management, and customer service skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer six years of progressive banking experience with expertise in operational management, business development, sales and customer service training, and product promotion
ø depth of knowledge in consumer and corporate finance, real estate investing and development, and mortgage backed securities, and finance
ø solid record of building, mentoring, and retaining top performing support teams responsible for major portfolios
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills; develop and implement innovative sales strategies and initiatives
ø ensure compliance with government laws and regulations; extensive experience with anti-money laundering laws, fraud prevention techniques, and privacy and investment practices
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
microsoft excel, word, publisher, powerpoint, outlook ~ adobe acrobat, illustrator ~ quickbooks pro enterprise solutions ~ lotus notes ~ visual mortgage v.3.0 ~ salesforce ~ sap ~ joomla ~ act ~ webex ~ lps
professional experience
bank of america, santa rosa, ca 2002 c present
vice president
- successfully steer all aspects of banking operations to grow annual revenue, profit, and client base while providing superior service to existing customers and expanding market share
- train and lead teams to consistently meet and beat sales and customer service goals; address and resolve escalated customer issues
- implement marketing strategies and perform essential research functions to promote new banking products; actively participate in new product development and launches
- work closely with clients to define and address needs; deliver customized presentations to most effectively drive business growth
dominion investments & acquisitions, santa rosa, ca 2007 c present
president of sales, development & acquisitions
- proficiently built and continue to manage business development department for this leading, multifaceted marketing services company
- negotiate and oversee mergers and acquisitions; design strategic marketing plans to boost small business performance and profit
- develop standard operating procedures and policies; accurately create, prepare, review, and interpret legal documentation including real estate leases
~ key achievements ~
- drive annual sales to garner more than $40 million at bank of america; repeatedly recognized by corporate management for outstanding performance and ranked in top 10% for nationwide sales
- boosted sales by more than 650% over previous year at dominion
education
american intercontinental university, chicago, il
a.a. in business management, 3.5 gpa 2006
studies toward b.s. in business management & finance present
~ professional development ~
six sigma training present
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