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career objective
productive, quality-oriented administrative professional eager to contribute exceptional business support and customer service skills toward optimizing operations of a successful organization
profile
ø offer numerous years of administrative experience with expertise in the telecommunications and real estate industries, as well as in government offices
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø work closely with clients in person, on the telephone, and via e-mail; respond to requests and inquiries, coordinate office scheduling, and prepare documentation
ø effectively manage large volumes of information; review, update, and maintain databases
ø oversee upkeep and physical presentation of facilities; routinely inspect reception and waiting areas to ensure exceptional client impressions
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø demonstrated ability to perform multiple responsibilities simultaneously and under heavy pressure; strong attention to detail and emphasis on accuracy
ø extensive customer service, technical, and medical coding/billing training
ø proactive team player equally effective in independent and collaborative environments
professional experience
remax proven professionals, cookeville, tn 3/08 c 9/08
administrative assistant / receptionist
city of algood, algood, tn 3/07 c 3/08
utility clerk / court clerk
remax proven professionals, cookeville, tn 10/06 c 3/07
administrative assistant / receptionist
excel / vartec telecom, dallas, tx 9/99 c 3/06
national repair center manager
optel corporate, dallas, tx 7/97 c 9/99
telephony implementation manager (6/98 c 9/99)
program manager (7/97 c 6/98)
multi technology services ltd, richardson, tx 5/96 c 7/97
customer services director
~ key achievements ~
- ensured superior customer service and public relations in proficiently managing 6-line inbound phone system, greeting onsite clients and addressing inquiries in support of owner, broker and 16 real estate agents at remax
- accurately processed and generated monthly water payment receipts for more than 2,500 algood city residents; additionally recorded all citations and court actions
- improved customer satisfaction levels at excel communications/vartec telecom s 24/7 network repair center by introducing more efficient resolution procedures
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