Motivating leader with solid background in HR, Training and Management eager to contribute talents toward supporting a progressive organization in optimizing team performance as a key staff member

 

 

Customer / Client Service

Ø  Excel in providing outstanding customer service and building loyal client base

Ø  Able to assess client needs and provide products / services to meet those needs

Ø  Interface effectively with diverse populations of clients and all levels of personnel

 

Process Management

Ø  Proven ability to creatively identifying methods for improving staff productivity and organizational behavior

Ø  Experienced at organizing and setting-up new procedures, troubleshooting and developing positive outcomes from adverse situations

Ø  Streamlined a production schedule, maintained staff accountability and reinforced a team-based dynamic by implementing an innovative system which allowed all employees to follow the status of a job and the production schedule of current and upcoming projects throughout the company, Rage Unlimited

Ø  Implemented a new technique which ensured Kettle Corn remained fresh and available on demand, Whitings Food

 

Training and Development

Ø  Drove service excellence while training interns and junior account managers in proposal generation and customer service

Ø  Supported employee retention by providing outstanding new-hire training in preparation and service

Ø  Trained retail and food service employees in customer service, product knowledge and transaction processing

 

 

Account Manager, RAGE UNLIMITED, Boulder, CO                                                         2007 C Present  

  Ensure customer loyalty by providing exceptional customer service while managing a portfolio of over 40 clients from order inception through to production and delivery of product

  Achieved 100% success rate in delivering jobs on-time by managing time effectively and prioritizing workload

 

Banquet Server, CENTERPLATE CATERING, Boulder, CO                                                    2005 C 2007

  Maintained customer satisfaction while efficiently serving at events with over 200 people; held personal responsibility for 40 attendees

 

Server, THE SINK, Boulder, CO                                                                                          2005 C 2007

  Provided superior service and maintained composure in a fast-paced, high-energy work environment

  Played a solid role in the successful launch of The Sink retail store

 

Server, GELATO MANIA, Santa Cruz, CA                                                                                        2004

  Increased sales by strategically recommending new gelato flavors to owner

  Expanded business by assisting with the opening of the commercial kitchen and wholesale business

 

 

 

Store Supervisor, WHITINGS FOODS, Santa Cruz, CA                                                         2000 C 2003

  Oversaw full-scope responsibilities for managing the Kettle Corn store at Whitings Foods, including training new employees in customer service, Kettle Corn preparation, cash/credit transactions, daily reporting and opening/closing duties

           

 

UNIVERSITY OF COLORADO AT BOULDER                                                                                   2007

B.A. Psychology (Minor: Business Admin)

 

 

Ø  Member, Boulder SHRM Chapter  

Ø  Member, Organizational Development Network

 

 

Ø  Volunteer, Teaching English to Tibetan refugees in India

Ø  Completed resident course in Mindfulness Meditation Techniques and Eastern Psychology, Kopan Monastery in Nepal

Ø  Completed 10-day intensive Mindfulness Retreat, Vajrapani Institute in California

Ø  Organize and manage softball team (currently in the 11^th season)

Ø  Avid mountain biker, snowboarder, golfer and backpacker

Ø  Extensive traveler C Australia, South East Asia (Thailand, Laos, Cambodia, Vietnam), Japan, Nepal and India, completed an 8-day trek in the Himalayas and climbed Longs Peak