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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx
, xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Services Professional
Profile
Recent graduate with Bachelor of Science in Social Work, eager to contribute theoretical and applied academic background as well as practical and internship experience and dynamic case management and interpersonal relation skills toward actively supporting a progressive Social Services organization in optimizing performance as a key staff member. Offer solid experience in case management, with comprehensive background working with broad populations, including children, adults, senior citizens, prisoners, mentally-challenged, emotionally-disturbed, etc. Dynamic communication, presentation, relationship building and problem-solving abilities. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives. Demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.
Case Management Program Administration Client Counseling & Services
Case Research & Analysis Legal Documentation Client Intake Regulatory Compliance
Problem Solving Research and Planning Resource Allocation/Administration
Education
Bachelors of Science, Major in Social Work - Saint Joseph College, West Hartford, CT, 2009
Professional Experience
State of CT Department of Social Services 2009-Present
Eligibility Services Worker
Support Supplemental Nutrition Assistance Program (SNAP) through efficient intake and processing of applications and serve as agency representative at SNAP Fair Hearings.
Actively consult with clients to generate data and validate eligibility through comprehensive research and evaluation of client statements and related factors impacting SNAP eligibility requirements compliance; apply findings toward deterring level of benefits and granting SNAP assistance.
Proficiently enter/modify case data via Eligibility Management System database and conduct periodic cycle of eligibility redetermination of SNAP services for ongoing accuracy in benefits distribution; efficiently compile and produce detailed summaries.
Mental Health Association of CT 2009
Residential Counselor
Delivered comprehensive resident support focused on optimizing independence and integration within the community.
Effectively planned and coordinated client-specific services and personally managed client budgets, paid bills, transported to and from appointments, organized medications, and assisted with related daily living needs.
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New Britain Public Defenders Office, New Britain, CT Year
Intern
Applied advanced communication and active listening skills toward performing client intake, responding to client inquiries and assisting them with court documentation.
Ensured clients released from prison had access to appropriate resources by proactively calling and setting up various services.
Pulaski Middle School, New Britain, CT Year
Intern
Planned, coordinated and supervised individual and group counseling to children with various intellectual, behavioral, and emotional issues.
Contributed dynamic interpersonal relation skills and solid academic background in supporting case management.
Prior Experience
Walmart, Bristol, CT 2005-2008, 2008-2009
Customer Service Manager (2008-Present)
Exhibited solid leadership qualities in managing, mentoring and motivating cashiers, playing an instrumental role in the development of top performing team members.
Strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Steered diverse managerial activities including running cashier meetings and handling performance evaluations and employee disciplinary actions.
Customer Service Desk Associate; Cashier (2005-2008)
Demonstrated strong communication skills toward assisting customers and troubleshooting issues, with strong focus on productivity, efficiency and quality of services.
Additional Background
Dialysis Assistant - Fresenius Medical Care, Bristol, CT
Food Service Clerk - Lake Compounce Theme Park, Bristol, CT
Professional Training/Development
Adolescents & Violent
Behavior Evidence-Based Prevention & Treatment Practices Training - Child and Family Agency of SECT
Adolescent Substance Abuse Prevention and
Treatment: Evidence-Based Practice Training - Child and Family Agency of
Southern Connecticut
Creative Movement To Achieve Social Goals
Workshop - Saint Joseph College Department of Social Work
Human Trafficking Training - The CT
Women's Consortium
Managing Diversity and Inclusion Workshop
- Walmart
Hourly Supervisor Labor
Relations Workshop - Walmart
Professional Affiliation
Member - National Association of Social Workers (NASW)
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