Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

Phone: (xxx-xxx-xxxx

 

 

Proficient  IT/IS Professional specializing in Telecom/Networking Management and Technical Services eager to contribute technical expertise as well as strong project management, team building and leadership skills toward actively supporting an organization in maximizing performance.

 

 

Over 15 years combined experience in data networking, IT analytics, LAN/WAN administration, telecommunications management, project coordination, and information systems management. Focused problem solver with a proven track record of executing innovative solutions to meet established goals and needs; excel in a team-driven and collaborative environment. Adept at preparing RFPs, evaluating vendors, managing technology budgets, hardware procurement, and contractual lease agreement administration. Superior expertise in developing and executing strategic policies, procedures, and methodologies to optimize technology performance in both corporate and retail arenas. Outstanding combination of hands-on administration, configuration and support expertise as well as managerial talents. Exemplary blend of organizational, prioritization, and vendor management skills.

 

Selected Achievements:

 

         Spearheaded technical design and vendor management for 2500-site Broadband VPN wide area network implementation.

         Championed design and deployment of voice and data communication infrastructure services for numerous warehousing and distribution centers.

         Expedited and automated electronic bill payment and routine audit metrics and reporting services via outsourced telecom bill/invoice payment management company.

         Played a key role in complete design and implementation of corporate LAN/WAN (MPLS).

         Resourcefully created and aligned voice and data technology inventory and asset control process with overall communications budget management.

         Identified $2M in telecom cost savings and credits by skillfully re-negotiating service contracts.

         Adhered to strict budget parameters in administering local/long distance and network equipment leasing contract and implementation for all corporate sites, 2 distribution centers and a credit card processing call center.

         Optimized company s technological reliability and effectiveness through information systems strategic planning and emerging technology analysis, recommendation and implementation.

         Configured, implemented and managed Cisco multi-protocol routers and switches for WAN/LAN.

 

 

Charming Shoppes, Inc., Bensalem, PA, 1991 to 2009

Technical Services / Telecom Manager / IS: Telecommunications / Data Networking 

• Successfully built and managed a top-performing team to effectively provide quality corporate-wide telecommunication and voice and data systems design, implementation and user support.

 

Continued

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Professional Experience continued

 

         Demonstrated exemplary organizational strengths in administering corporate Avaya/G3r/ S8500/8700 Nortel PBX equipment, Polycom video teleconferencing applications and services, Audix voicemail, MicroTel call accounting, Avaya CMS, and Edify/Intervoice VRU systems.

         Supported Cisco Call Manager, implemented VoIP, and performed site-to-site VoIP trunking.

         Managed and monitored ACD/CMS and Symposium call center applications, designed and implemented predictive dialer, and leveraged exceptional multi-tasking expertise to oversee voice telecommunications services for 2500 retail stores and 4 division headquarters.

         Oversaw LAN/WAN initiatives encompassing Virtual Private Network, Switched Digital Service, Frame Relay, EVDO, T-1 multiplexing implementation, and fiber optic backbone connectivity.

         Enhanced remote access for users by implementing Internet VPN connectivity from remote sites and deploying Fast/Gigabit Ethernet technology.

         Proficiently designed, configured and maintained Switched and OC-3 ATM/MPLS-based networking infrastructure.

         Exercised significant analytical talents in managing 500+ cell phones and Blackberries,  administering RF Wireless communications, and deploying corporate IDS (intrusion detection system).

         Handled 1500+ domain names, DNS and DHCP services, and in-store connectivity and communications requirements for POS equipment.  

         Optimized infrastructure connectivity and stability through best practices, ITIL processes, and BMC network monitoring featuring reporting/metrics and statistics to measure performance.

 

Additional Experience includes Technical Service Manager/AVP for Cenlar Federal Savings Bank.

 

 

Bachelor Of Science Degree, Electrical Engineering, New Jersey Institute of Technology

 

 

Training & Certifications:

 

         Voice Engineering

         Data Networking Protocols

         Avaya Platforms and Cisco routers/switches

         Certifications in Management C MIT

         ITILV3 Certification

         IT Project Management certifications

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

Phone: (xxx-xxx-xxxx

 

 

 

 

Date

 

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear _____________:

 

Are you seeking a results-focused, solutions-oriented IT/IS Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer extensive experience in facilitating technology-driven business solutions which streamline daily operations and contain costs.  I excel in guiding technical projects from comprehensive analysis through timely deployment, possess exceptional skills in data networking and telecom administration, and offer considerable experience in negotiating contracts with local/long distance and data networking equipment companies. I also possess polished communication skills vital to determining and responding to customer needs and forging proactive vendor relationships.   

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my technical and managerial qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Thomas Zona, Jr.