Human Resources Executive

Performance Optimization ~ Operations Management ~ Training & Development

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Offering dynamic track record as a Human Resources Manager, with consistent results in optimizing company performance through proactive staffing and administrative practices. ~ Talent for defining and capitalizing on opportunities to maximize operational productivity, efficiency and profitability. ~ Strong leader who excels in recruiting, hiring, training, developing, and directing top-performing teams committed to providing superior service. ~ Create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction. ~ Facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives. ~ Dynamic presentation, relationship building, prioritizing and multitasking abilities. ~ Highly versatile; quickly master new roles, responsibilities, technologies, and environments. ~ Currently pursuing MBA. ~ Areas of expertise:

 

Project Management Staff Operations/Development Team Leadership

Recruiting & Retention Human Resources Administration Regulatory Compliance

Contract Negotiation Resource Allocation/Administration

 

Achievement Highlights

 

Ø  Drastically decreased turnover from 210% to 85% by implementing employee relation initiatives and retention programs.

Ø  Maximized productivity and generated 30% increase in employee retention by creatively developing employee evaluation procedures, enabling supervisors to effectively train and evaluate new hires.

Ø  Increased applicant flow by 35% through targeted sourcing initiatives and building relationships in the community.

Ø  Boosted New Hire Training graduation rates by 23% by developing recruiting and retention programs to provide the most qualified candidates to meet staffing requirements.

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Chili s Grill and Bar - Houston, TX                                                                                   2007-2008

Human Resources Manager (PeopleWorks Manager)

  Managed multi-unit HR responsibilities for 74 restaurants with 6,000+ employees.

  Designed, developed and implemented retention programs, including Mentoring Program, Employee Recognition program, and Manager Development.

  Improved employee and customer experience by collaborating directly with senior management to identify and launch policies and procedures to maximize operational performance.

  Enhanced employee morale and productivity by proficiently developing and executing various reward and recognition programs.

  Spearheaded diverse HR administration activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and retention strategies.

 

 

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Debra Meyers, SPHR                                                                                                   Page 2 of 2

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Career Background continued

 

 

Convergys Corporation - Houston, TX                                                                            2000-2007

Human Resources Manager

  Oversaw Human Resources Department for a call center with over 1,000 employees, with full accountability for directly overseeing 5-member team.

  Identified ideal candidates and remained abreast of corporate regulations and government requirements by leveraging advanced search tools.

  Supervised projects, conducted Web-based searches for candidates, and coordinated all aspects of the hiring process of professional and non-exempt direct reports.

Employee Relations Manager

  Applied sharp business acumen toward defining and implementing employee relations policies to boost overall operational performance.

  Exhibited advanced communication and problem solving skills in diplomatically troubleshooting, mediating and resolving staff conflict issues.

  Trained managers on all aspects of Human Resources issues, including management training, sexual harassment, discrimination, union avoidance, FMLA and ADA.

Employee Relations Specialist

  Appointed to chair the Employee Engagement Committee, with responsibility for developing retention initiatives.

  Collaborated closely with senior managers; consulted on employee and management issues and conducted comprehensive investigations.

 

American General Financial Group (currently AIG) - Houston, TX                                      1998-2000

Human Resources Representative

  Drastically reduced cost per hire and minimized use of agencies through proactive search tactics and resourcefulness.

  Demonstrated project management and organizational skills in planning and coordinating large company-sponsored events, as the Chairman of the Employee Activity Committee.

  Trained, mentored and motivated staff on EEOC compliance issues, playing an instrumental role in training employees on discrimination, sexual harassment, FMLA and ADA.

  Built and established key relationships and liaised effectively with members of the community and professional organizations.

  Maintained up to date with current industry trends and counseled management on various policies and procedures.

 

Kelly Services                                                                                                               1995-1998

Service Coordinator

  Minimized absenteeism/tardiness by 37% through reward incentives, directly resulting in an increase in productivity.

  Reduced turnover from 22% to 12% by successfully identifying qualified candidates and initiating retention measures to maximize efficiency, productivity and performance.

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MBA (In Progress) - Keller Graduate School of Management, Houston, TX

BS, Psychology - University of Houston, Houston, TX

Senior Professional Human Resource Certification (SPHR)

 

 

 

 

Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities in Human Resources, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a strong track record in building and developing top-performing teams through proactive staffing and administrative practices to optimize company performance.  Among my accomplishments, I:

 

Ø  Decreased turnover from 210% to 85% by implementing employee relation initiatives and retention programs.

Ø  Generated 30% increase in employee retention by developing employee evaluation procedures, enabling supervisors to effectively train and evaluate new hires.

Ø  Increased applicant flow by 35% through targeted sourcing initiatives and building relationships in the community.

 

To complement my experience, I offer a Senior Professional Human Resource Certification and I am currently pursuing a Master of Business Administration.  I am now eager to contribute my business savvy, strategic planning skills and dynamic leadership, relationship building and administrative/financial management abilities toward collaborating in your success as a key member of your executive team.  I am confident that I could be a valuable asset to your firm in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

Debra Meyers, SPHR