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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
Seasoned Restaurant and Retail Manager with impressive record of accomplishments building and leading strong teams to ensure productivity, operational efficiency and service excellence eager to contribute to the operations of a dynamic organization
Qualifications Profile
Ø Recruiting, training and developing staff to high performance levels
Ø Scheduling employees in accordance to customer traffic and demand
Ø Experienced in cost-control measures and inventory control to maintain optimum profitability
Ø Proven ability to deliver outstanding customer service and ensure customer loyalty
Ø Certified trainer for Popeyes and Burger King; certified Wendy s Manager
Ø Fluently bilingual C English and Spanish
Area of Expertise:
Ø Profit & Loss Management
Ø Training & Personnel Management
Ø Food Safety Procedures
Ø Cost Control Measures
Ø Inventory Management
Ø Quality Assurance
Ø Customer Service & Client Relations
Ø Operations Management
Career Track
Assistant Manager, HMS HOST, Mt. Laurel, NJ 2009 C 2010
Managed full-scope responsibilities for operations of four fast food restaurants and one retail store
Increased revenue by effectively monitoring waste and overseeing quality control and labor costs
Reduced turnover and built a strong team by recognizing staffing needs, implementing training and interviewing / hiring top candidates
Ensured customer satisfaction by monitoring all food safety practices; successfully resolved customer concerns or complaints
Played an instrumental role in turning the Popeyes restaurant into a certified training store
Unit Manager, SUPERIOR RESTAURANTS, Langhorne, PA 2001 C 2010
Successfully managed weekly and monthly line bar scheduling, quality assurance, food measuring, and profit & loss
Ensured smooth operations by identifying and filling all staffing needs
Drove service excellence and maintained food safety practices by leading / training a strong team
Mentored and trained management candidates and crew members as a Phase 1 Certified Trainer
Upheld company procedures by ensuring all systems were implemented and followed
Controlled overhead costs while completing dollar yield food ordering and updating the yields on a monthly basis
Monitored service times and adjusted schedules as required
Led three stores through the Phase 1 Certification process and one store through the Phase 2 Certification process
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer you a progressive background as a restaurant and retail manager with a proven track record for driving operations to maximize productivity and profitability while ensuring the delivery of exceptional customer service. I am adept in strategically managing P&L to optimize the bottom line and excel at building talented teams crucial to overall success. In addition to my talent for delivering quality customer service and increasing sales, I have solid experience in cost control, inventory management, food safety procedures and quality assurance. I offer dynamic communication and interpersonal relationship skills and am highly effective in planning and coordinating workflow while managing time to maximize productivity and efficiency.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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