xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

productive, quality-oriented leader eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational and financial performance.

 

profile

ø  offer extensive academic and professional experience in adult education and training, with comprehensive management background.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

 

professional experience

cigna government service                                                                                                 2001-present

contact center manager

  promoted to contribute dynamic leadership skills in managing all levels of employees locally and remotely, with full accountability for the effective administration of 3 different departments.

  relied upon to lend expertise toward actively motivating and mentoring staff, playing a solid role in supporting the development of top-performing team members.

  build and establish key relationships and liaise effectively with congressional offices and committees to ensure proper contract implementation, with strong focus on meeting all government required metrics.

  cost-effectively allocate, administer and manage budget for cost reimbursement.

  efficiently supervised and evaluated employees, planned and coordinated workflow and delegated assignments to optimize utilization of human capital and operational resources.

lead training consultant

  proactively supported training redesign of 2 government operations, emphasizing the optimization of productivity and efficiency.

  relied upon to lend expertise and serve as sme for government contracting proposals.

  proficiently developed and executed employee development strategies supporting enterprise-wide operations, integral to boosting performance.

  conducted comprehensive review and analysis of training programs in order to identify and implement effective plans to maximize return on investment.

 

 

hrd strategies                                                                                                                   2003

instructional designer-intern

  effectively designed and facilitated training programs and supported their delivery, demonstrating strong multitasking and organizational abilities in achieving operational goals and timelines.

 

 

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deshunda c. jones                                                                                                                                  page 2 of 2

 

 

hrd strategies                                                                                                                   2003

instructional designer-intern

-continued-

  strategically planned and coordinated training schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

  proactively forged strong relationships with senior management, staff and vendors.

 

education

masters degree in adult education, human resource development - nc agricultural and technical university (greensboro, nc), 2003

bachelor of arts in communication sciences - nc agricultural and technical university (greensboro, nc), 1999;

graduated magna cum laude

 

professional development/training

comptia certified technical trainer (ctt+)
rab certified iso auditor

certified criterion referenced (cri) instructor

call center management certification - the college of call center excellence

 

technical skills

authoria, peoplesoft, iso soft, cms supervisor, microsoft office, captivate, robo-help, e-talk

 

professional affiliations

member, astd

member, north carolina adult education association

 

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior employee development to streamlining operations and executing proactive organizational processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.  as illustrated by the accompanying resume, i have a comprehensive academic and professional background in adult education and training.  to complement my experience, i offer a master s degree in adult education, human resource development.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

deshunda c. jones

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

 

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your yyyyyy x. yyyyyys, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

deshunda c. jones