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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ▪ abc@xyz.com
IT/Technical Specialist
Consulting ~ Sales/Business Development ~ Customer Service ~
Operations Management ~ Team Building/Leadership ~ Project Administration
Profile
Offering extensive experience in driving business development, managing key accounts and delivering strategic technology solutions across Network Management, Internet Security, Storage Area Network, and Computer Systems, among others. Client-focused and service-oriented, with continual top performance in CSI ratings. Dynamic communication, presentation, negotiation, and relationship management skills ~ Consistent results in achieving fiscal and organizational objectives. Effectively establish and manage strategic relationships with decision makers and key partners. Strong leader who excels in training and directing top-performing teams.
Key Achievements
Consistently ranked Top Service Sales Producer across branches, 2003-2009.
Have successfully acquired and managed high profile clients ranging from Federal accounts, including US Navy, USMC, US Air Force, US Army, Office of the Secretary of Defense, DOL, DOJ, DISA, FBI, US Customs, Treasury, Commerce, Agriculture, and GSA to Interior, Transportation, FEMA, FAA, SSA, DHHS, HCFA and DLA as well as Fortune 500s and channel partners including SBC, Southwestern Bell, Verizon, Siemens, Avaya. GTI and InterTel.
Secured largest dollar volume single transaction in SPS history ($1.3M).
Ranked First Place NT Sales Team due to solid performance and dedication.
Earned First Place in Sales Revenue, First Place in Sales Vendor Promotion, and Second Place in Nationwide Sales Contest.
Won Eastern Regional Grand Prize - National Sales Award, Million Dollar Club, and Largest Hardware Order, as well as ranking Third in National Sales Revenue.
Generated $3 million in annual revenues and Regional Top 5 Performer, Technology Factory.
Ranked Top 10 Nationally, generating $2M in annual revenue as Major Account Exec and Ranked 2nd Nationwide in Revenue as Director of Technical Sales with Western Union WorldCom.
Earned First Place in Regional Lease Revenues with USL Data Systems/US Leasing.
Career Background
International Motors Ltd-SAAB & VW/Martens 2003-2009
Technical Consultant/Service Advisor/Customer Relations Manager
Directly interfaced with clients to facilitate sales, business growth, service, and related technical solutions and support; capitalized on opportunities to expand revenue channels by promoting additional and upgraded services as well as referring leads and prospects to new and pre-owned auto departments for vehicle sales.
Effectively trained, coordinated and led teams of as many as 4 technicians for both SAAB and VW; concurrently managed all office staff and steered branch operations, with full P&L accountability as well as responsibility for accounts receivable and payment process at SAAB division.
Actively consulted with clients on technical issues and manufacturer specifications supporting optimal care of vehicles and prepared detailed documentation addressing customer concerns.
Strategically scheduled and managed service appointments to maximize use of time and resources and efficiently meet customer needs; diligently followed up on service/repair orders to monitor progress and promptly advised customers of any changes in estimated costs or turnaround timelines.
Adeptly interpreted warranty and service policy information and processed warranty claims; coordinated related functions with Warranty Administrator.
Efficiently managed cashier functions for entire facility and demonstrated proficiency in Reynolds & Reynolds ERA Link 32 and RGS suite.
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SpectraLink Corporation 2002-2003
Federal Business Development/Account Executive Civilian Agencies/Department of Defense (DoD)
Strategically targeted and penetrated sales opportunities within Civilian and DoD Government agencies to successfully drive high-volume sales of private wireless communications LANs.
Contributed critical thinking and analytical skills toward defining, developing and initiating new business ventures and supporting existing accounts.
Proactively built and established key relationships and liaised effectively with existing major channel partners and networks to establish new opportunities.
Demonstrated exceptional marketing and distribution experience in carrying direct sales quota for DoD agencies.
Software Productivity Strategists 2000-2002
Federal Business Development DoD Civilian/Account Executive/Commercial
Business Development Manager
Relied upon to lend executive business development, sales, and account management expertise toward supporting IT Services in Network Management, Internet Security, Computer Systems, and Storage Area Network Solutions.
Maintained full accountability for ownership and management of SPS primary commercial, Federal and local government clients, due to dynamic communication and interpersonal relation skills.
Raxco Software, ISM, and Independent Contractor 1992-2000
Federal Business Development Manager, Account Executive
Optimized revenue streams by strategically managing executive sales, marketing and logistics for high technology solutions and Network Security providers.
Innovatively designed, developed and implemented targeted sales and marketing programs for resale and end user channels; major accounts served include Federal agencies (DOD and Civilian), Systems Integrators, State and Municipal governments, and commercial Fortune 500 companies.
Prior Experience
Regional Marketing Manager, Account Executive, Technology
Factory-Pioneer Technologies Group
Major Account Executive & Director of Technical Sales, Western Union WorldCom
Regional Sales Manager, Integrated Microcomputer Systems, Inc.
Sales Rep, Applications Specialist & Customer Service Manager, USL Data Systems/ US Leasing
Spec 5/E5, Secret Clearance, US Army
Education & Professional Development
BS, Business Administration Equivalent - University
of Maryland/University of Alaska via US Army
Dale Carnegie Sales Course, AT&T Sales Course, Xerox Professional Sales Course, Wang Laboratory Sales and Marketing Course, Western Union Packet Transmission Network, HSM Cheyenne (Computer Associates) , CISCO Networking Course, WorldCom International Satellite Communication Course. Security Software/Firewalls/Electronic Messaging Security Axent/Raptor, Content Technologies (formerly Integralis)
Technical Skills
Product Sets: Link Wireless 900 mhz LANs, NetLink Wireless 2.3ghz VOIP LANs, NetLink Wireless 2.3 ghz LANs
Hardware: Hewlett Packard Mid-level server products,
Hewlett Packard Storage Products, ATL Storage Products, Mass storage solutions
from Panasonic, HP and Disc Jukeboxes, Unix and NT based systems; Sun Microsystems,
Zenith/INTEQ, Digital Equipment Corporation, NCR/AT&T. Compaq, CMS Raid Systems., HP 9000 Series Mid Level Server Systems, AutoRaids, ATL Tape Libraries
Software: Hewlett Packard Open View family, UNIX OS,
Veritas, and Legato backup solutions; NT Optimization Tool Set, Unix
connectivity, X Windows and NFS from Hummingbird, LTD. TCP/IP Networking and
Internet access from FTP, Unix and NT platform based firewall software. Axent
Technologies, Telemate firewall report generating software, E-mail management
and content control software from Integralis, Ltd., Highground, Storage
Resource Management, HSM by Computer Associates/Cheyenne
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