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yyyyyy x. yyyyyy                              po box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

skilled business professional eager to contribute store operations, personnel management, sales and expense control abilities in a challenging retail manager capacity.

 

career profile

ø  over 25 years of retail operations, sales, customer service, staff supervision, store management and personnel training experience.

ø  skilled in managing labor, p&l, operating costs and expenses as well as other significant numbers to achieve profitability.

ø  self-driven, effective team player with strong decision-making and training skills.

ø  effectively define, develop and execute operations to maximize productivity and efficiency.

ø  volunteer contributor in community.

 

professional experience

cracker barrel old country store, gallup, nm                                                                    1998 - present

retail manager

       played key roll in unit start-up and achievement of early profitability.

       recruit, train, coach, counsel, schedule and evaluate all retail cash employees.

       responsible for sales, profitability, p&l, labor numbers, shrinkage and operating costs.

       facilitate well regarded management development program.

       ensure delivery of exceptional customer service.

       built highly positive image and reputation for unit in community.

       monitor and manage financial records and documentation.

       identify and resolve all operational issues prior to any impact on profitability.

       plan and implement promotional initiatives to build revenues.

 

prior background

service corridor supervisor and customer service supervisor employed by jc penney overseeing catalog services to maximize profitability, training and coaching employees in customer service and individual job performance, evaluating staff and implementing recognition programs.

 

 

professional development

participant in numerous corporate-sponsored seminars and training programs with emphasis on leadership, supervision, p&l, customer service, recruitment and retention.

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