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yyyyyy x. yyyyyy
xxxxxx milestones center drive
germantown, md
xxx-xxx-xxxx
email: abc@xyz.com
country of citizenship: usa
social security number: xxx-xx-xxxx
xxxxxxcancy announcement #:ogcxxxxxx29ad
position: paralegal specialist
core competencies
upcoming master of science in legal studies (graduation: 12/2011); bachelor of science in paralegal; aas, paralegal; claims; control actions of bdn, caps, covers; correspondence; manage incoming/outgoing mail; author reports; capri system; xxxxxx benefits programs/procedures; xxxxxxcols records; ro appeals; customer service; liability determination calculation; co-worker/adjuster training; data entry; telephone coverage; office equipment utilization; claimant interface; technology c lexis/nexis, ms office suite; lotus 123
professional experience
march 2010 - present
department of veterans affairs
washington, dc
salary: $ annually
hours per week:
supervisor: phone: may / may not contact
claims assistant, gs5
manage all claims folders, analyzing claims to assure claim and all control actions have been identified, including utilization of bdn, caps and covers. oversee xxxxxxriety of correspondence, including letters, contact and other reports, and responses to congressional inquiries or foia requests, assuring clarity of content for multiple end-users. following all telephone contacts or other inquiries regarding claim development, author contact reports. utilize capri system for managing xxxxxx examination requests.
process all incoming mail, utilizing in-depth knowledge of xxxxxx benefit programs and procedures to route to appropriate individual or department for review and action. when possible, match mail with existing files/folders for efficiency. update xxxxxxcols record as well as the appeal folder flash for ro appeal grants and withdrawn appeals. when requested, monitor xxxxxx records to assure complete xxxxxx examinations; match completed examination with file for review. review all claims files for visitors. additionally, track axxxxxx files sent, on temporary basis, to xxxxxx medical center, and assure timely responses to axxxxxx inquiries.
page 1 of 3
michelle hollaway xxxxxxcancy: ogcxxxxxx29ad page 2 of 3
july 2006 c january 2008
esurance insurance compaxxxxxx
alpharetta, ga
salary: $ annually
hours per week:
supervisor:
claims specialist
focused on handling of first- and third-party claims, utilizing strong communication and analytical skill sets to obtain all relexxxxxxnt information regarding all facts involved in high-exposure claims. employed strengths in policy interpretation and understanding of liability involvement in resolving claims. provided strong multi-tasking capabilities in completing assigned tasks in a timely manner, meeting or preceding timeframe deadlines.
maintained close contact with involved attorneys, obtained reports, reviewed and analyzed all documents from both claimants and insured, calculated liability, and provided initial draft and follow-up correspondence. attended litigation hearings and settled bodily injury claims. managed/trained colleagues resulting in increased productivity. maintained an organized diary system, performed data entry, utilized telephones and other office equipment, and prepared charts and other documentation.
march 2005 c january 2006
american century casualty compaxxxxxx
atlanta, ga
salary: $ annually
hours per week:
supervisor:
claims representative
utilized exemplary customer service skills regarding managing first- and third-party high-exposure-levels bodily injury claims. working within specific timeframes, provided appropriate documents and interacted with all relexxxxxxnt attorneys.
may 2003 c may 2004
carl warren & compaxxxxxx
charlotte, nc
salary: $ annually
hours per week:
supervisor:
examiner
worked with first- and third-party bodily injury claims up to $250,000 exposure level, producing required documentation, interfacing with involved attorneys and maintaining required timeframes. increased productivity of other adjusters through hands-on training and management. attended litigation hearings. utilized xxxxxxriety of office equipment, including telephones, facsimile and photocopying machinery, performed data entry and assisted with preparation of needed charts and other documentation.
michelle hollaway xxxxxxcancy: ogcxxxxxx29ad page 3 of 3
november 2001 c february 2003
travelers insurance
melville, xxxxxx
salary: $ annually
hours per week:
supervisor:
property casualty adjuster
was tasked with investigation of personal, casualty and property loss/damages claims against insurance. carefully examined all documentation and claim forms to determine exact coverage. utilized xxxxxxriety of investigative techniques, including telephone conversations, interviews and correspondence with both claimants and witnesses, examination of police and hospital records, and direct/personal inspection of property damage, to achieve appropriate resolution. focused on achieving out-of-court settlements with claimants when possible; when not possible, recommended legal department involvement. also attended litigation hearings.
education
kaplan university
master of science in legal studies, anticipated graduation date 12/2011
4.0 gpa
bachelors of science in paralegal, 2008
3.4 gpa
nassau community college
aas paralegal, 1995
3.2 gpa
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