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Patty Riggins
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Social Security Number:
Citizenship:
Veteran s Preference#
Vacancy Announcement: ADS10-R3-AQM-01018FS
Job Title:
CORE COMPETENCIES
Staff Support Services, Resource Management, Administrative Support, Business Operation Support, Information Management Systems, Database Administration, Data Generation, Contract Management, Contract Development, Report Drafting, Document Management, Memo Drafting, Funds Allocation, Program Administration, Customer Service, Client Communication, Vendor Negotiations, Organizational Structuring, Regulatory/ Procedural Compliance, Human Resource Management, Communications, Public Relations, Consulting, Records Maintenance, Government Correspondence, Research, Educational Program/Curriculum Development, Collections, Billing, Personnel Development, Staffing, Training, and Employee Evaluations.
PROFESSIONAL EXPERIENCE
7/2008-Present
Customer Service Representative
USDA Forest Service
Apache-Sitgraves National Forest
Lakeside, AZ
GS-0303-05
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Consistently provide individualized greetings and customer service to all visitors. Effectively handle all administrative functions, from handling a high-volume phone calls and written inquiries to drafting all documentation and preparing fuelwood/mineral permits. Serving as Collection Officer, responsible for preparing bills for collection and funds for treasury deposit. Carefully educated visitors on all program rules, regulations, data and factual information necessary to enjoy the park. Proficiently provide customers with all available options regarding pricing and availability of tours and park activities. Actively serve as Agency Liaison to other information centers and chambers of commerce, facilitating productive relationships on behalf of staff. Frequently deliver engaging and educational presentations regarding park safety and services to public schools and community events. Actively assist educators in environmental education programs. Successfully maintain payroll and employee development records, giving special care to confidential personal information and payroll leave audits. Utilize extensive knowledge of SUDS programs to obtain mineral/fuelwood permits, collection preparation and transmissions. Created detailed database spreadsheets and correspondence databases for support staff.
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Patty Riggins Page 2 of 5
2/2008-9/2008
Information Receptionist
USDA Forest Service
Apache-Sitgreaves National Forest
Lakeside, AZ
GS-0303-04
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively served as Visitor Information and Collection Officer, responsible for greeting visitors and supported all district staff. Effectively handled all administrative operations, from handling high-volume phone lines to composing letters and mailings on behalf of district staff. Utilized extensive knowledge of database spreadsheets software to enter, sort, calculate detailed standard reports. Consistently provided detailed explanation of park rules regarding the use of recreational areas and their facilities. Instructed clients on methods of preventing forest fires. Proficiently prepared fuelwood permits, mineral permits, maps and trail guides for clients. Responsible for all funds collected, billing operations, collections, and the transmission of monetary amounts to treasury. Successfully arranged displays and materials for front office and outside Kiosk to promote seasonal changes.
9/2006-2/2008
General Sales Manager
Arizona Stone & Architectural Products, LLC.
Showlow, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Drove sales operations throughout Northeastern Arizona to increase company revenue and boost market awareness. Generate a strong client base from contractors, developers, architects, and owner-builders. Consistently educated clients on all stone veneer products within the company, resulting in increased sales numbers. Oversaw operations of 3 employees, from training personnel on outside sales techniques and showroom sales to store maintenance and opening-closing procedures. Actively targeted, generated and maintained a large client base through daily visits, phone calls, cold calling, and referrals. Consistently meet and exceed monthly sales goals established corporate office. Generated $60M in statewide sales, including 4 showrooms; with $300K in monthly showroom sales. Supervised an all-inclusive yard inventory of $250K.
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Patty Riggins Page 3 of 5
11/2003-9/2006
Department Manager
Home Depot
Showlow, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Tasked with managing all business operations for numerous departments, including Pro Desk DH, Building Materials, Front End, Electrical, and Garden (Inside-Outside) DH. Consistently generated and maintained retail sales through the application of superior customer service and column pricing. Drove sales to exceed weekly department sales goals. Effectively hired, trained and directed 20-member staff and actively collaborated in Human Resource operation functions such as training staff, evaluating performance, employee scheduling, and providing guidance/mentoring. Proficiently handled out-of-stock control, resets and shrink control operations. Facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability. Actively implemented rules and maintained compliance with safety regulations to ensure the safety of both customers and employees. Oversaw the monitoring of the Delivery/Will-Call Program. Responsible for consistently updating product knowledge, drafting daily/monthly reports, processing credit applications and promotions, and vault bookkeeping. Reported daily to Store Manager and District Pro Manager on day-end results. Served as Manager, on-call 24/7, tasking with opening and closing procedures.
11/2002-9/2003
Administrative Assistant
Whiteriver Construction
Lakeside, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively supported management and staff by handling all administrative tasks, including invoicing, check preparation and maintaining job files. Responsible for preparing commercial construction job bids and managing the bid process from start to finish. Served as liaison between project manager and superintendent and sub-contractor, ensuring job completion on time and under budget.
4/1998-11/2002
Office Manager
Bookkeeper
FE Manager
Safeway Corporation
Pinetop, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Sharp business acumen and experienced in managing broad scope of operations, from handling front end operations, balancing tills and store opening/closing to vault operations, balancing tills-vault and overseeing daily store deposits. Actively supervised Customer Service Desk operations, consistently ensured delivery of quality customer service vital to sustaining and growing clientele base. Oversaw the receipt of store merchandise, inventory control and stocking. Facilitated productive communication with clients to resolve issues and ensure customer satisfaction. Utilized extensive troubleshooting skills in handling all payroll issues, including vacations, overtime and special issues. Sole key-carrier, responsible for opening and closing the store.
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Patty Riggins Page 4 of 5
4/1980-11/1998
Middle Manager
Costco Wholesales
Tucson, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Successfully steered sales operations to generate high volume growth and revenue on behalf of company. Drove all merchandising and sales operations across numerous departments, including office supplies, video, softlines, candy, and seasonal. Effectively managed all daily reports, from transfers, incoming manifests, and purchasing documentation. Performed detailed audits on daily sales numbers and records. Quickly promoted from cashier, computer room to vault, front-end supervisor, receiving department, the marketing/sales coordinator for exemplary on-the-job-performance.
6/1971-4/1980
Loan Officer
Pima Savings & Loan
Tucson, AZ
Hours per Week:
Salary:
Supervisor: Name Phone: xxx-xxx-xxxx May Contact: Yes or No
Actively consulted with clients regarding all current loan programs, identifying best options for client needs. Successfully steered all aspects of daily activity, performing administrative, processing, underwriting, closing, and shipping functions. Consistently secured and retain prospective mortgagors to generate business on behalf of company. Facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention. Efficiently handled all aspects of mortgage loan underwriting, from reviewing credit reports and title commitments, to proformas and appraisals. Successfully process conventional loan documentation, ensuring timely and accurate funding and closing processes. Tasked with underwriting authorization up to $350,000. Responsible for calculating LTV & Debit ratios. Proficiently reviewed funding docs, title reports and closing paperwork, ensuring accuracy and completeness.
EDUCATION
Pima Community College
Associate of Science Degree
Major in Banking Finance
1984
GPA: 3.5
Tucson, AZ
Institute of Financial Education
Degree of Distinction
Advanced Studies in Banking
1984
GPA:
City, State
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Patty Riggins Page 5 of 5
EDUCATION
Northland Pioneer College/School of Real Estate Arizona
Continuing Education Courses
1993
Key Coursework in: Savings Accounts, Mortgage Lending, Business Writing, Financial Institutions, Personal Money Management, Public Relations, Savings Associates Business, Political Action, Insurance, Personnel Management, Commercial Law, Communication, Funds Transfer Systems, and Real Estate Principles.
Pima Community College
Continuing Education Courses
1987
Key Coursework in: Insurance, Loan Operations, Human Relations, Installment Credit, Business Management, Real Estate Principles, Savings Accounts, Escrow Practices, Financial Institutions, Mortgage Loan Processes,
High School
GPA: 3.8
With Honors
Sahuarita, AZ
TRAINING and PROFESSIONAL DEVELOPMENT
44 Credit Hours in Management; AG Learn, USDA Forest Service
Continuing Education in Real Estates Northland Pioneer College, 2006
Continuing Education in Real Estate 360 Training.com, 2008
CERTIFICATIONS/CREDENTIALS
Notary Public; State of Arizona
Arizona Real Estate License; Northland Pioneer College/State of Arizona
Expanded Dispatcher Recorder Certification Lakeside Ranger District, 2009
Defensive Driving Instructor; State of Arizona
Forest Service Uniform Coordinator
Honorary Co-Chairman; Business Advisory Council
USDA Government Drivers License and Travel Card
TECHNICAL SKILLS
Technical proficiencies in Microsoft Word, Excel and QuickBooks.
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