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yyyyyy x. yyyyyy
xxx-xxx-xxxx
abc@xyz.com
Results-driven General Manager eager to contribute expertise in Retail Operations as well as strong Team Building, Sales and Customer Service skills toward actively supporting a progressive organization in optimizing bottom-line performance
Profile of Qualifications
Proficiently drive multiple facets of business operations ranging from human resources, sales, merchandising, and customer service to inventory control, buying and detailed management reporting
Successfully hire, train and direct top-performing teams committed to providing superior customer service
Strategically coordinate/schedule employees to control labor costs and maximize use of resources while consistently meeting customer needs
Effectively implement policies and procedures to boost productivity and profitability
Diplomatically respond to and resolve escalated customer issues
Recent Career Achievements
Ø Ranked as Manager of Highest Volume Store in region
Ø Have consistently achieved 90%+ Customer Service Index
Ø Played vital role in sustaining solid customer focus and sales performance while collaboratively facilitating major Rite Aid store transition
Professional Experience
Store Manager, Rite Aid-Souderton, PA 2003-Present
Successfully steer full-scope store operations, with a strong focus on delivering world-class customer service and maximizing sales of wide-range line of products and pharmaceuticals
Effectively hire, train, coach, coordinate, and direct a dynamic team
Efficiently control inventory and shrink to maximize bottom-line profits
Oversee product receipt, stock room management and sales floor merchandising; ensure optimal stock levels and product mix to generate sales while controlling overhead costs
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Sales Manager/Inside Sales, Nytef Plastics 2001-2003
Successfully managed entire Southeast Region, with accountability for growing sales and servicing over 100 key accounts
Branch Manager, GE Polymershapes 1998-2001
Successfully developed and executed targeted strategies to drive multi-state territory growth through both inside and outside sales initiatives; proactively partnered with manufacturing to boost performance through direct shipping and competitive pricing structures
Demonstrated solid accounting skills in efficiently managing accounts receivable/payable
Concurrently
steered warehouse operations
Prior Background: Store Manager, Eckerd/Thrift Drug; 1989-1998
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