Dedicated Program Director eager to contribute talents in operations, quality assurance, and financial administration toward supporting a dynamic organization in achieving goals and objectives.

 

 

Proficiency in program development and implementation, operations management, budget planning and administration, and staff development and leadership. Proactively establish cooperative relationships with community agencies and resources to optimize client care and outcomes. Significant experience with developmentally-disabled population.  Excel in conducting outreach efforts, providing crisis intervention and counseling, and assisting clients from diverse cultural and socioeconomic backgrounds. Seasoned experience in one-on-one counseling, case management, and group facilitation.  Highly analytical, structured and methodical client advocate with sound knowledge and expertise in youth development gained from several years as a school counselor.

 

Selected Achievements:

 

         Achieved 135% profit projection in 2009 from effectively selecting training topics and marketing facility to outside resources.

         Increased resident census at David and Margaret Youth and Family Services to record-setting 97% in six-month period and set agency record for longevity of resident census of 71% over prior year.

         Introduced and incorporated low-glycemic meals into menu and modified recreation standards to reduce residents physical weight by 13% over previous year.

         Updated and improved Residential Services Policy and Procedure Manual for David and Margaret Youth and Family Services.

         Strategically reformatted entire agency training documentation to satisfy licensing requirements.

         Successfully achieved agency record for employee retention levels at David and Margaret by improving training program, building cohesive teams, and recognizing excellent performance.

         Proactively implemented Self-Injury Program and developed Substance Abuse Recovery Program to gain agency certifications.

         Received Most Valuable Staff Award after only three months with David and Margaret Youth and Family Services.

         Nominated as Most Valuable Middle School Counselor in district-wide from 2000 to 2003.

 

 

Monte Vista Care Center, Rancho Cucamonga, California, 2009 to Present

Program Director, Qualified Mental Retardation Professional, Administrator     

• Trained to direct intermediate care facility operations serving developmentally-disabled residents.
• Oversee full spectrum of administrative functions such as budgeting, purchasing, and human resources including interviewing, hiring, training, Workers Compensation, disability claims, and leaves of absence. 
• Successfully coordinated opening of new nursing home.

 

Continued

 

 

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Professional Experience continued

 

David and Margaret Youth and Family Services, La Verne, California, 2006 to 2009

Program Specialist, Quality Assurance Manager, Therapist     (2009)

• Spearheaded quality assurance functions related to client charts while concurrently providing therapeutic services for clients.

 

Campus Coordinator    (2006 to 2009)

• Completed program management training and played an integral role in promoting and marketing agency to community resources.
• Directed campus operations during evening, supervised Emergency Shelter Cottage and effectively teamed with law enforcement in crisis situations.
• Cost-effectively managed department budget and held financial accountability for new purchases.  
• Supervised campus counselors, Recreation Department, Spiritual Life Program, and Academic Reintegration Class.
• Interviewed and hired new counselors, and prepared employee schedules.

 

USANA Health Sciences, Salt Lake City, Utah, 2004 to Present

Independent Associate, Silver Director

• Create and deliver informative and compelling presentations to new prospects, recruit and mentor new associates, and organize training sessions.
• Achieved 2^nd highest ranking (Silver Director status) after only one month with company.

 

Four Seasons Hotel, Los Angeles, California, 1993 to 2006

Room Service Coordinator and Supervisor     

• Directed highly efficient room service operations and responded to guest concerns and requests.
• Provided training to all department staff, devised employee schedules, and participated in billing.
• Achieved superior rating as Room Service Coordinator (1996-2006) and captured perfect record for winning all customer service upselling awards each year.

 

Mountain View School District, El Monte, California, 1999 to 2003

Elementary and Middle School Counselor

         Provided individual and group counseling as well as crisis counseling for Resource Specialist Program and Special Day Class.

         Evaluated and developed Individualized Educational Program short-term and long-term goals.

 

Azusa Pacific University, Child and Family Development Center, Azusa, California, 1999 to 2001

Marriage and Family Therapist, Intern 

         Administered individual and group therapy for children, adults and couples, meticulously prepared clinical reports, and handled client billing.  

         Named Top Couples and Family Therapist Intern (2000-2001)

 

 

Master of Arts, Clinical Psychology, Azusa Pacific University, Azusa, California, 2001

 

Bachelor of Arts, Psychology, California State University Los Angeles, Los Angeles, California, 1998

 

Associate in Arts, Psychology, Mount San Antonio College, Walnut, California, 1994

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity as a (INSERT JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

In addition to excellent academic credentials and a solid background in the social services arena, I bring to you significant experience in developing, implementing and administering therapeutic programs, and a strong blend of talents in operations management, counseling, and crisis intervention. To complement these qualifications, I offer proven experience in supervising and managing complete program operations, and efficiently overseeing regulatory compliance, policy and procedure development, and human resources functions.

 

As a proactive contributor to (INSERT NAME OF ORGANIZATION), you will find me to be a driven professional and stellar leader committed to supporting you in achieving your objectives through superior performance and initiative. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy