career objective                              

results-driven leader eager to contribute expertise in administrative operations, team building, customer service, and accounting toward actively supporting a progressive organization in optimizing bottom-line performance

profile                                                

ø  offer numerous years of experience, with expertise in medical billing and electronic claim submission, information management, insurance verification and follow-up, accounts payable and accounts receivable, and reporting

ø  depth of knowledge in cpt/icd9 coding, medicare / medicaid policies, and third party payer policies; ensure compliance with managed care contracts and hipaa regulations

ø  promote client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve customer and billing issues

ø  strong supervisory experience building, training, and leading top-performing support teams responsible for outstanding recovery rates

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; administer payroll

ø  dynamic analytical, communication, presentation, and relationship management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, access), and lotus 123

 

~ key achievements ~

• led highly productive 55-member team in efficiently and accurately acquiring and entering high volume of medical documents necessary for liberty medical to process and ship diabetic supplies to patients; achieved and maintained 24-hour turnaround time
• as manager of liberty medical s document acquisition department, introduced process improvements responsible for reducing the number of incomplete medical documents by 90% within one year
• successfully drove all aspects of operations for own electronic claim management company supporting three busy physicians; eliminated more than 50% of one physician s outstanding receivables within 6-month timeframe
• demonstrated dynamic leadership skills in effectively training, developing and leading a high-performance 8-member team at national diabetic pharmacies;  optimized performance in procedural and guideline compliance, insurance processes, patient billing, and customer service

professional experience                

liberty medical, salem, va                                                                                                                    2002 c 2009

manager, document acquisitions department

 

precision processing solutions, roanoke, va                                                                                        1999 c 2002

owner / operator

 

national diabetic pharmacies, salem, va                                                                                               1996 c 1999

accounts receivable supervisor

 

browning ferris industries, altamonte springs, fl                                                                                   1995 c 1996

accounting clerk

 

associates financial services, orlando, fl                                                                                            1993 c 1995

assistant manager / real estate coordinator

education                                           

university of central florida, orlando, fl                      

finance studies

                                                                                                                       

university of oklahoma, norman, ok                

finance studies

 

~ professional development ~

dale carnegie leadership training for managers ~ hippa training ~ osha training