yyyyyy x. yyyyyy                                                     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

productive business professional  eager to contribute dynamic information technology,  sales, operations, staff supervision and project management skills in microsoft software/hardware testing assignment.

career profile

ø  over nine years of solid experience in software/hardware, retail selling environment, merchandising, warehousing management and personnel support.

ø  demonstrated competence in testing of microsoft software and computer games to assure market-readiness.

ø  outstanding record of progression to assignments of increasing authority and responsibility.

ø  adept in team development, leadership and motivation.

ø  knowledgeable in administrative procedures and policy implementation.

ø  proven capacity to integrate new technologies to maximize productivity and profitability.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  award-winner in delivering outstanding results on a consistent basis.

ø  notable ability in increasing profitability and developing excellent customer relations.

professional experience

zones inc., auburn, wa                                                                                                              2007 c present

corporate account executive

       recruited for business development, performing cold/transitional calling, and incorporating solutions-based selling techniques.

       utilize technical information in promoting sales, including software and hardware requirements and issues.

       tasked with account management, as well as overseeing leasing, credits, shipping, licensing and compliances.

       provide on-going customer service; configure computer systems at customer request.

       maintain currency through continuous training on prices and programs, various software and maintenance contracts, as well as new technologies and changes in business models.

       recipient of numerous awards from company for five star service due to excellence in customer service and in supporting peer performance.

       additionally, received multiple commendations due to work performance deemed above and beyond the scope of job responsibilities.

       placed in top 20% for year-over-year sales profits.

 

costco business center, fife, wa                                                                                                           2007

major sales associate

         utilized customer relations strengths to sell computers and other high-dollar-value products; worked with customers both on site and via telephone consultations.

         employed merchandising capabilities in implementing product displays, including relocating products as required.

         performed basic retail activities, such as store maintenance, pricing, tagging and inventory control.

         assisted other departments as needed and served in a technical assistance role for both customers as well as co-workers.

 

compusa                                                                                                                                    2002 - 2007

store liquidation assistant, tacoma, wa (2007)

         assisted in breakdown of entire store, including determining liquidated merchandise item pricing.

         assured highest levels of customer service during entire process.

 

assistant sales manager/merchandising manager, boulder, co (2006-2007)

         charged with comprehensive responsibility for merchandising displays for entire store.

         assigned to serve as supervisor for 40-member personnel team as well as other support staff.

         supported achievement of sales goals for unit as well as those of individual sales associates.

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         facilitated training classes for improving sales and services, resulting in unit ranking in top five for state of colorado.

         oversaw accounting functions, including deposits, and assisted in tech shop.

 

back-up warehouse manager, tacoma, wa (2005-2006)

         oversaw shipping/receiving activities, including loading/unloading trucks and entering all relevant information regarding shipments into database.

         increased unit price tagging and maintenance operations to 100%, a first-ever achievement for store; maintained levels for duration of store tenure.

         achieved highest regional scores for online attachments; aol 100% accuracy with warehouse receiving for over three years; company-wide average was approximately 15% variance.

         when required, assisted tech shop, sales and customer service functions.

 

sales/customer service representative, tacoma, wa (2002-2004)

         provided major support in sales and merchandising functions, with a focus on providing exemplary customer service and technical support.

         in cashier role, produced highest add-on warranty and other sales of entire sales staff.

 

microsoft company, kirkland, wa                                                                                                 2001 c 2002

class b software tester

         contract assignment through volt temporary services.

         assignment required comprehensive inspection and testing of software/hardware to assure products were of top quality and release ready, particularly x-box game system and accompanying software.

         considered as a completion rabbit in game testing, indicating capabilities in rapidly examining software for any difficulties and identifying more parts; utilized variety of testing methodologies to determine problems.

         adhered to all company policies/procedures and guidelines, submitting reports to project management on any problems discovered or other issues that needed to be surfaced.

         awarded recognition by management for exemplary work in testing, thus avoiding costly recalls.

         above-average problem discovery rate in test cases; when reported to management, resulted in discovering serious errors before shipping to end-users.

         played key role in training of new hires and other team members, and assumed responsibilities of shift lead as required.

education

tacoma community college, tacoma, wa                                                                                     2005 c 2006

pierce college, puyallup, wa                                                                                                        2000 c 2001

green river community college, auburn, wa                                                                                1999 c 2000

sociology studies toward associates degree

professional development

vmware

ibm servers and software

lenovo - entire product line

hp - entire product line

fujitsu

symantec

macafee

trendmicro

citrix

apple entire product line

sophos

acronis

western digital

barracuda

sonicwall

hippa

pci

sarbanes-oxley

thin terminal solutions

planar

nec

view sonic

cisco

 

awards & recognition

multiple sales and customer service awards, zones, inc.

certificate of recognition, compusa, 2003

employee of the month, compusa, 2003

certificate of recognition for exemplary work performance, microsoft x-box team, 2002