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Yyyyyy x. yyyyyy
SSN: xxx-xx-xxxx
Vacancy Posting: HHS-OS-02-2010-0022
Agency: Health and Human Services
Core Competencies
Healthcare Services, Public Health, Program Management, Project Administration, Multidisciplinary Medical/Healthcare Team Collaboration, Policies and Procedures, Regulatory Compliance, Risk Assessment, Business Analysis, Health/Dental Coverage Underwriting, PPO, HMO, General Insurance, Life & Disability Insurance, Claims Processing, Clinical Operations, Administrative Operations, Team Building/Leadership, Training/Coaching, Liaising, Communications, Public Relations, Customer Service, Billing, Bookkeeping, Strategic Planning, Prioritization, Organization, Data Entry, Records/Information Management
Professional Experience
Nov. 2006 to Present
Menorah Medical Center Sarcoma Institute
Overland Park, KS US
Hours per Week:
Salary:
Supervisor:
Outpatient Scheduling Specialist
Facilitate efficient registration of patients for busy clinic as well as manage precertification of all clinic surgeries. Accurately apply patient account charges. Consistently ensure critical compliance with both departmental and hospital policies, procedures, safety standards, and infection control regulations.
Oct. 2000 - Aug-2006
Assurant Employee Benefits/Fortis
Kansas City, MO US
Hours per Week:
Salary:
Supervisor:
Associate
Provided quality support to country-wide Field Agents in underwriting life, disability and dental insurance for corporate and school district employee benefit packages. Conducted thorough risk assessments and new business evaluations to define optimal coverage and pricing offerings in accordance with internal manuals and state guidelines. Entered data supporting issuance of approximately 8 policies weekly.
Sept. 1997 - Oct. 2000
Kansas City Life Insurance
Kansas City, MO US
Hours per Week:
Salary:
Supervisor:
Shelly Pappan Page 2 of 2
Senior Analyst
Expertly processed all lines of group dental insurance spanning fully-insured, third-party administrators and self-funded products. Productively managed processing of as many as 200 claims daily. Actively collaborated with Supervisor in monitoring workflow quality and quantity of 8-member staff to ensure achievement of critical timelines and standards. Provided prompt, informed response to high-volume inbound calls from clients, agents and physicians; addressed broad range of claims, eligibility and contracts inquiries.
Apr. 1983 - Sept. 1997
Dr. John Dietrich
Prairie Village, KS US
Hours per Week:
Salary:
Supervisor:
Administrative Assistant; 1991 to 1997
Dental Assistant; 1983 to 1991
Steered full-scope front office operations for 2 locations, with accountability for supervision of 1 front office associate as well as 4 dental assistants. Capitalized on opportunity to acquire cross-training in all areas of practice operations and provided additional support ranging from administrative to surgical/dental assistance. Successfully developed and implemented internal training program vital to achieving OSHA compliance. Managed dental and office supplies inventory, including ordering and receipt of all stock.
Efficiently reviewed, coded and processed HMO, PPO and general insurance as well as posted payments, produced patient statements, reconciled accounts, prepared insurance write offs, and managed deposits.
Education
University of Phoenix
Degree: Bachelor of Healthcare Services
Earned: 2006
GPA:
Credit Hours:
Johnson County Community College-Overland Park, KS
Degree: Associate of Science
Earned: 1995
GPA:
Credit Hours:
Bryant Institute-Overland Park, KS
Graduate: Dental Assistant Program (9 month program)
Earned: 1983
Specialized Training/Professional Development
Seminars: Dealing with Difficult People, Seven Habits of Highly Successful People, Business Writing
Technical Skills
IBM Hardware, Microsoft Word, Excel, PowerPoint, proprietary/industry-specific software
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