accomplished financial professional with more than 7 years experience in the banking industry and 5+ years in a call center environment. possess a solid work history with a successful sales and business development track record. highly skilled in market analysis, project management, and team leadership. technically proficient in ms office suite, windows xp, ms project, autocad, and microsoft access. expertise in 360 performance appraisal methods.

professional experience

 

bank of america, customer service representative (05/2007-present) ojt coach/ customer satisfaction department (03/2009-present), kennesaw, ga                                                 05/2007-present

 

business development

     produce and deliver business presentations on company products and services to spearhead sales and customer service.

     prepare a cost-benefit analysis for multiple client companies to support final purchase decisions through a manufactured automated storage retrieval system.

     developed and integrated a product service line, appropriately pricing services in line with company financial goals.

     conduct s.w.o.t analysis to include a detailed explanation of the company s current business opportunities and key competitor threats.

     evaluate environment scanning to determine optimal economic, technological, and social goals.

     conceptualized and implemented a new mission statement for an online media company as part of business services.

     analyze market and key competitor trends to identify new business opportunities in target markets.

     produce a comprehensive implementation plan for a new online gaming venture lead by gantt chart, which monitored daily activity and served as the bench mark that measured performance against goals.

     maintain premier customer accounts and execute transaction to meet several company goals such as sales and resolution percentages.

 

project management

     manage team projects by incorporating initial product and service plans and presenting scheduled tasks as well as setting start and completion date goals.

     designed a project management strategy for the senior project to implement an automated storage system for an online retail company.

     utilized scheduling applications to see resource availability for a bicycle company s project venture.

     manage product tasks and hours in several formats including gantt chart and the network diagram.

     identify project milestones and maintain awareness of project events continuing on a critical path.

     develop awareness of project frequency and any variations in duration to keep all projects on task.

     create contingencies for business projects including scheduling and point pricing.

 

team leadership

     selected to participate in on-the-job training for management and implemented innovative coaching methods for new hire education.

     acquired calls for new hires to help them get started and presented performance feedback to management.

 

mci telecommunications, sales representative, alpharetta, ga                                  08/2002-09/2005

     promoted company products to an outbound customer database for maximum sales.

     learned and implemented new sales methods to overcome common obstacles and simultaneously meet team revenue goals.

     administered data in the customer database and tracked weekly and monthly sales goals.

education

 

devry university, atlanta, ga, bachelor of science in technical management, 2009