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yyyyyy x. yyyyyy p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-driven individual eager to contribute broad scope of experience in hospitality, sales, retail management, customer service and analytical skill sets in a challenging hospitality management assignment.
career profile
ø over nine years of successful business experience.
ø most recent six years in the hospitality sector.
ø extensive marketing, business development and promotional background.
ø proven leadership and managerial skills.
ø drive achievement of ambitious revenue objectives in highly competitive market places.
ø exceptional written and oral communications abilities.
ø diplomatically resolve customer complaints on as-needed basis.
ø adept in advanced software applications, including ms office suite and wordperfect.
ø maintain excellent customer relations and develop customer rapport.
ø record of progression to assignments of increasing responsibility.
ø consistently meet/exceed challenging business development objectives.
ø proven accomplishments in building market share and recognition.
ø notable facilitator and communicator.
ø well-organized multi-tasker with strong detail orientation.
professional experience
super 8 motel, colstrip, mt 2004 - present
front desk clerk
manage all check in/out operations, make reservations, answer phones and issue key cards.
schedule room list for housekeeping, fax and file documents and order office supplies.
manage a/r, a/p, handle cash and assist guests with problems.
power maintenance resources inc. (pmri), colstrip, mt 2003 / 2005
general laborer (2005)
assigned locks, as part of the lockout/tagout process, to employees for confined spaces.
monitored air quality and performed general janitorial duties.
assistant safety training instructor (2003)
faxed documentation as needed.
filed insurance claims.
coal bowl, colstrip, mt 2002 - 2003
head waitress & payroll assistant
managed wait staff of 10-15, planned schedules, filled in for bartender.
handled payroll, accounts receivable and payable.
poncho s roadside caf , las vegas, nm 2001 - 2002
waitress
here, autum, you should list 3-4 responsibilities.
education
new mexico highlands university, las vegas, nm, political science, law and history studies, 1999
colstrip high school, colstrip, mt, diploma 1998
yyyyyy x. yyyyyy p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging hospitality management career opportunity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over nine years of customer service experience. to complement this background, i possess staff supervision, front desk, scheduling, customer relations, analytical, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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