career objective                             

driven team player and motivating leader eager to contribute skills and knowledge toward actively supporting a progressive organization in maximizing operational performance

 

profile                                               

 

ø  extensive experience in customer-focused, service-oriented professional environments; consistently ensure delivery of superior client services and effectively interface with broad populations

ø  adeptly train and supervise top-performing teams and resourcefully coordinate workflow and projects to optimize productivity and efficiency

ø  effectively research, troubleshoot and resolve billing problems to both customer and employer satisfaction

ø  dynamic communication, relationship management and problem solving skills

ø  strong administrative skills including developing/producing detailed performance and activity reports, researching, compiling and preparing complex legal documentation/files, managing lease and service contracts, facilitating collection activities, and ensuring policy/procedure/regulatory compliance

ø  comprehensive mortgage and financial services/banking industry knowledge

ø  bi-lingual, with fluency in both english and spanish; strong interest in international business/relations

 

professional experience                

.

apple bank for savings - scarsdale, ny                                                                                           1990-present

assistant treasurer, payment processing/lockbox dept.; 1999-present

manager, payoff department; 2001-present

  effectively lead team of as 4 supervisory and support staff in daily operations of payoff department

  strategically prioritize, coordinate and assign workflow to achieve critical timelines and operational goals

  consistently monitor application of payments for critical compliance with bank, investor and industry guidelines

  entrusted with full accountability for overall proof of department

mortgage servicer; 1990-1999

  proficiently serviced commercial mortgage portfolio, including fhlmc mortgages

  proactively interfaced with diverse mortgage servicers to boost performance and provided recommendations on resolving past due account issues

  efficiently coordinated and packaged complex legal files for submission to foreclosure attorneys

  prepared detailed weekly/bi-weekly delinquency reports vital to controlling financial risk

  applied strong attention to detail toward comprehensively reviewing monthly inspections and reported changes

  facilitated timely processing of payoffs

 

prior background ~

customer service/collection representative, memorex telex-tarrytown, ny     

mortgage servicer, dollar dry dock-white plains, ny

proof operator, bank of new york-harrison      

education                                           

american institute for banking

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert title of target position) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of solid experience in administrative and customer service operations.  i excel in interfacing with clients to facilitate services, troubleshoot/resolve problems and build loyal relationships and am equally effective in applying strong communication skills toward training and directing staff as well as collaborating with internal and external stakeholders to maximize results. while my background has focused on mortgage lending and related financial services, i have developed solid business skills that can be easily transferred and capitalized on in broad industries and professional environments.  of note, i fluent in the spanish language and have a keen interest in supporting international business and relations. 

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

liliana rodriguez

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

liliana rodriguez