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0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

results-driven leader eager to contribute sales expertise as well as dynamic management, business development, client servicing and closing talents toward actively supporting a progressive organization in optimizing operational and revenue performance.

profile

ø  offer approximately 10 years progressive experience in the banking industry, with comprehensive management and sales background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease.

ø  intermediate spanish skills.

ø  proficient in microsoft word, excel and powerpoint.

key career achievements

ø  achieved top 5 in sales from 2003-2005 and ranked #1 in sales q3, 2004 and #1 in sales and operations in q1, q2, q3, q4 in 2005.

ø  recognized for exceptional performance and dedication as the business banker of the year in 2005.

ø  promoted to title of officer as a reward for dedication to job and community; served as the only assistant branch manager in region with officer title.

ø  consistently ranked in top 5 in sales from 2001-2003 and ranked #1 in q1, q2, q4 2002 and q2 2003.

ø  awarded teller of the month for the region 3 out of 4 quarters in every year based on teller referrals and excellent settlement record.

professional experience

citizens bank                                                                                                                    1999-2008
branch manager/officer, willow grove, pa (2008)

  promoted to contribute dynamic leadership skills in managing all aspects of daily branch operations as well as all levels of employees, with full accountability for maximizing branch revenues, sales and customer satisfaction.

  hired, trained, evaluated and motivated staff, playing an instrumental role in the development of top performing team members.

 

 

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citizens bank                                                                                                                    1999-2008
branch manager/officer, willow grove, pa (2008)

-continued-

  strategically planned and coordinated workflow to maximize use of human resources while controlling labor costs and meeting customer needs.

  successfully contributed to business development by using proactive telephone prospecting techniques to generate new small business customers.

  applied sharp business acumen toward defining and implementing policies to boost overall team performance.

assistant branch manager/officer, hatboro, pa (2003-2008) & willow grove, pa (2005-2008)

  exhibited solid leadership qualities in overseeing daily operations, including managing teller manager, tellers and customer service staff, with strong focus on optimizing productivity and efficiency.

  spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to termination and scheduling.

  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

sales and service representative, horsham, pa (2001-2003)

  proficiently designed, developed and executed sales and closing strategies to actively market products.

  built and established key relationships and liaised effectively with senior management, staff, customers and local community members.

  proactively cross-sold bank products and referred customers to other bank resources as appropriate for additional sales and service issues, such as investment opportunities, business banking opportunities, merchant service opportunities, and payroll opportunities with all different business partners. 

teller, davisville, pa (1999-2001)

  demonstrated detail orientation and organizational skills in accurately conducting all credit and debit transactions in compliance with established bank policies and procedures.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

prior experience

 

cvs pharmacy, langhorne, pa                                                                                      1996-1999
shift supervisor (1998-1999)
cashier (1996-1998)

education

associates degree in business administration (in progress) - gwynedd-mercy college; gpa: 4.0 & graduating in 2009

professional development/training

certified in f.d.i.c. "money manager" program - citizens bank; certified to teach 12 different banking skill sets.

certified in atm settlement
official notary public, current

professional affiliations

member - willow grove chamber of commerce

community activities

volunteer - annual hatboro/horsham day

volunteer - citizens bank for big brothers, big sisters of montgomery county, la salle university's student government association, the american cancer society, and philadelphia's annual f.d.r. park clean-up day

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 

date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as illustrated by the accompanying resume, i have continually advanced in the banking industry, assuming increasing levels of responsibility.  from leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive profit-generating processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  to complement my experience, i am certified in fdic money manager program from citizens bank.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

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