yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

recent master s graduate eager to contribute broad-scope healthcare administration training toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• talented master s graduate in business and healthcare administration, with complementary skills in organization psychology, customer service and employee satisfaction operations.
• dedicated national guard soldier, currently deployed with the united states army in afghanistan.
• in depth experience in client-focused industries focused on delivering world class customer service.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• skilled in research collection methods and statistical analysis. 
• technically proficient in microsoft office suite, including word, publisher, outlook, and excel. 

 

professional education

 

master s of science in business administration in healthcare colorado technical university                            2010

key coursework: organizational behavior, information technology, economics for decision making, applied finance for decision making, systems in healthcare, applied accounting for decision making.

 

bachelor s of science in psychology missouri southern university                                                                  2007

key coursework: condition and learning, sociology, principles of marketing, social psychology, statistics, and oral interpretation.

 

associates degree in restaurant and hotel management ne oklahoma vo-tech                                                  1992

 

oklahoma state officer for fccla: hero representative

member: veterans of foreign war

professional experience

 

soldier u.s army national guard                                                                                                            2004-present

• responsible for performing mission tracking, information systems management, and logistics management operations in supported overall mission objectives.

 

patient care/public relations advocate freeman health system                                                             2003-present

• actively served on various committees, successfully improving customer and overall employee satisfaction.
• strategically collaborated with data analysis team in the creation and development of innovative programs, effectively reporting statistical analysis of survey results.

 

outpatient laboratory coordinator freeman health system                                                                        2003-2004

• effectively hired, trained and directed member staff and actively collaborated in human resource operation functions such as scheduling employees, evaluating performance and providing guidance/mentoring.
• facilitated productive communication between outpatient lab personnel and hospital staff.

 

phlebotomist iii-shift leader coronado hospital                                                                                        2001-2003

• consistently assisted in laboratory processing, from specimen collection and specimen analysis to processing specimens and delivering results.

 

general manager carrow s restaurant                                                                                                        1997-2001

• sharp business acumen and experienced in managing broad scope of operations, from sales/marketing and customer service to procurement and accounting/finance.

 

marketing intern generalist freeman health system                                                                                            2007

• successfully researched a broad range of projects to ensure customer, employee and physician satisfaction.