Senior Level Operations Management Professional with a proven track record of effective facilities management, budget control, staff development and project management, eager to integrate technical and business skill set toward supporting the bottom line goals of a progressive organization.  Core competencies include:

 

Effectively Manage Multiple Projects

Expertise in OSHA Compliance

Occupational Safety Training

Purchasing and Vendor Relations

Quality Assurance/Quality Control

Quick to Learn New Technology

Budget Development & Administration

Business Analysis & Process Improvement

Decision Making/Problem Solving

Estimating Analysis/Cost Containment Strategies

Excellent Communication Skills

Manage and Maintain Critical Systems

Provide Leadership and Training

Strategic Planning & Execution

 

Professional History

 

Simon Property Group, West Ridge Mall, Topeka, XXXXXX (2008 to Present) - Operations Director

   Provide operations and facilities management for the West Ridge Mall; oversee annual budget of $5MM, and maintain complete accountability for discretionary spending and expense decisions.

   Evaluate and monitor service contracts for compliance and fulfillment; interact with subcontractors providing repair and maintenance services for interior and exterior environmental services, central plant equipment including boilers and chillers, and construction/remodeling projects.

   Provide leadership and oversight to 20+ environmental and maintenance staff; deliver ongoing training, mentoring and performance measurement to ensure a high-performance team.

   Interact extensively with tenants and mall management to provide problem resolution, and manager on duty as scheduled to be a mall representative for the public to resolve and handle any issues with staff, tenants and/or customers. 

   Ensure maximized performance for central plant operations including; computer operated energy management system, lighting, air handler units, chilled water cooling system, and fan powered mixing boxes.

                    

Varsity Contractors, Topeka, XXXXXX (2006 to 2008) - Operations Director

   Led operations initiatives for the West Ridge Mall and managed an annual budget of $5MM; maintained responsibility for receiving corporate approval for expenditures, and tasked with reducing overall budget through cost containment and savings strategies.

   Monitored service contracts for compliance, hired, trained and managed staff performance for 23 employees, and provided ongoing oversight for all critical systems.

 

Varsity Contractors, Topeka, XXXXXX (2003 to 2006) - Maintenance/Central Plant Supervisor                                     

   Ensured optimized performance for the central plant operations of the West Ridge Mall; provided leadership and training for staff, and personally attended to maintenance issues.

   Controlled maintenance, repair and troubleshooting for two1200 ton, one 400 ton chiller, and two electric boilers; leveraged superior maintenance skills to manage performance of air handler units, chilled water cooling system, and fan powered mixing boxes.

 

Varsity Contractors, Topeka, XXXXXX (2002 to 2003) - Maintenance Worker

   Provided superior home improvement services for clients including; painting, drywall installation and finishing, floor tile, cabinets, trim work, electrical repair, snow removal, painting and support for the central plant at  West Ridge Mall.

   Cultivated strong working relationships with vendors and gained reputation as a knowledgeable maintenance professional with the ability to support the needs of the location.

 

 

 

 

 

The Farm, Inc., Lyndon, XXXXXX (2001 to 2002) - Permanency Placement Social Worker                                             

   Integral in fostering partnership with SRS to place foster children in permanent homes; coordinated with representatives from area agencies to identify resources, conduct planning meetings and provide follow up services to children.

   Effectively managed case load and ensured accuracy of documentation and required reporting protocols.

 

Rent-A-Center , Topeka, XXXXXX (2000 to 2001) - Assistant Manager

   Supervised account managers to maintain current accounts.  Received new merchandise, service merchandise and maintained inventory control.  Provided customer service and cash handling.  Documented contracts and provided reference checxxxxxx as well as new employee training.  Problem solved and provided customer service to all customers.

 

Rent-A-Center, Topeka, XXXXXX (1999 to 2001) - Account Manager

   Drove sales and business development efforts, established a network of new customers and presented services and products to meet their needs.

   Grew annual sales revenue through customer focused initiatives, and maintained superior customer relations to drive retention and referral business.

 

St Francis Hospital, Topeka, XXXXXX (1988 to 1999) - Intake and Assessment Counselor

   Performed intake assessments for individuals attending the Chemical Dependency Treatment Center; ensured confidentiality of clients, and provided clinical information for pre-certification and insurance coverage.

   Facilitated in-service trainings to staff, performed case management, discharge planning and worked within a multi-disciplinary group to provide effective counseling.

 

Education

 

Washburn University, Topeka, XXXXXX -  Bachelors Degree, Social Work

Allen County Community College, Iola, XXXXXX - Associate of Arts Degree, General Education

Licensed Social Worker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Company

Address

City, State, ZIP

 

Date Here

 

 

 

 

Dear <Name Here>,

 

Are you seeking a dynamic, ambitious and knowledgeable Facilities/Operations Manager to join your organization?  I can offer you extensive experience providing superior repair, maintenance and troubleshooting to commercial systems.  I am dedicated to providing the highest levels of customer service, technical aptitude and problem resolution to your clients. 

 

In addition, I have experience in staff development, project management, budget accountability and vendor relations.  Accustomed to fast-paced projects where deadlines are a priority and handling multiple jobs is the norm, I enjoy a challenge and take pride in my work. If you're looking for a qualified professional who sees challenges as opportunities to learn, then I believe I am the right person for the position. I have enclosed my resume for your review. A few highlights include:

 

 

   Exceptional ability to concurrently manage large, complex systems and projects while meeting rigorous performance standards and demanding schedules.

 

   Excellent project management, interpersonal, and business communication skills with the experience required to remain highly focused and exceptionally productive in fast-paced, high-pressure settings.

 

   A hands-on manager and critical thinker who can quickly evaluate large-scale systems, draw from a wide range of valuable experiences, and produce significant contributions.

 

   If my hands-on experience and practical knowledge are well suited to the goals of your organization. I would like an opportunity to discuss how my experience and skills can help your organization. Until then, thank you for your consideration and I look forward to meeting with you.

 

 

Best Regards,