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career objective
results-driven sales and customer service specialist eager to contribute superior leadership, customer service, and strategic planning skills toward supporting the employer in optimizing financial and operational performance
profile
ø offer 8 years of progressive customer service, sales, and operational management experience, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø solid record of training and leading top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø perform intensive business development functions to expand client base, and maintain communications with existing and previous customers to generate new revenues and secure contract extensions
ø prepare and deliver winning sales presentations, conduct demonstrations, offer knowledgeable customer assistance, and provide recommendations on additional products and services
ø create and maintain eye-catching visual displays that effectively showcase products and increase cross-selling opportunities
ø proactively monitor inventory to ensure appropriate stock levels and prevent shrinkage; prepare orders and oversee incoming shipments for quality control
ø dynamic communication, presentation, negotiation, and relationship management skills
~ key achievements ~
ø entrusted with managerial duties including store opening/closing and banking procedures as a sales consultant with at&t; consistently surpassed sales goals and met shrink targets
ø successfully directed all aspects of auto towing business and supervised multi-state operations; negotiated and administered contracts, coordinated logistics, and provided exceptional, efficient customer service
ø in recognition of superior performance with t-mobile, granted numerous awards and regularly ranked as #1 in sales; gained valuable operational management experience
professional experience
at&t wireless, staten island, ny 2007 c 2008
retail sales consultant
roche brothers towing, perth amboy, nj 2007 c 2008
owner / operator
t-mobile, union, nj 2001 c 2007
senior retail sales representative
alternate legal assistance, matawan, nj 1999 c 2001
office supervisor
sears, new brunswick, nj 2000 c 2001
security
education
middlesex county college, piscataway, nj anticipated graduation insert year
studies towards practical nursing degree
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