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Yyyyyy x. yyyyyy
9585 Walkers Glen Drive NW t Xxxxxx, XXXXXX xxxxxx t xxx-xxx-xxxx t abc@xyz.com
Highly Experiexxxxxxed Business Development and Client Relations Professional
Insuraxxxxxxe Industry Expertise / High Volume Project Management / Catastrophic Claims Experiexxxxxxe
Key Skills and Strengths
w Budget & Sales Management
w Catastrophic Claims Processing
w Decision Making/Problem Solving
w Dedication to Customer Service
w Develop/Maintain Customer Relationships
w Drive Key Business Initiatives
w Effectively Manage Multiple Projects
w Exceed Goals & Objectives
w Excellent Communication/Presentation Skills
w Microsoft/Outlook/Lotus Notes/PeopleSoft
w Perform Needs Analysis
w Profit & Loss Accountability
w Quick to Learn New Technology
w Strategic Planning and Execution
w Time Management and Scheduling
w Trusted with Unquestionable Integrity
Professional History
Nike Factory Stores, Xxxxxx, XXXXXX (2009 to Present) C Sales Associate
w Greet and assist customers with purchasing decisions, process inventory and maintain merchandising standards.
Griffin Insuraxxxxxxe Agexxxxxxy, Lixxxxxxolnton, XXXXXX (2008 to 2009) - Associate Agent
w Drove sales and business development activities for Nationwide insuraxxxxxxe products; performed client needs assessment to determine personalized needs and made recommendations to support individual coverage.
Nationwide Insuraxxxxxxe, Salisbury, XXXXXX (2007 to 2008) - Master Claim Representative
w Managed 90% on call schedule processing claims in the field; inspected and estimated residential property damage to determine claim coverage, assisted clients in securing reimbursement for losses.
Nationwide Insuraxxxxxxe, Xxxxxx, XXXXXX (2006 to 2007) - Senior Claim Representative
w Managed east coast and mid west territories to process catastrophic claims; conducted investigations and physical inspections with customers and contractors and negotiated settlements to resolve claims.
St. Paul Travelers, Richmond, VA (2004 to 2006) - Catastrophe Claim Representative
w Handled catastrophic claims as a result of Hurricanes Charley, Fraxxxxxxes, Ivan, Jeanne and Katrina; led negotiations for unsettled Hurricane Katrina arbitrations.
w Joined volunteer groups to assist Katrina victims.
Travelers Property Casualty, Richmond, VA (2000 to 2004)
Inside Property Claims Representative (2001 to 2004)
w Handled claims up to $15,000 in contents and structural damage to $2,500 and ensured customer contact within 24-hours of claim.
Finaxxxxxxial Accounting Representative (2000 to 2001)
w Monitored billing and payment cycles for accounts, promptly answered inquiries from agents and policy holders and oversaw day to day activities for departmental interns.
Education and Affiliations
Saint Paul s College, Lawrexxxxxxeville, VA
Bachelor of Sciexxxxxxe, Business Management and Administration (National Deans List Graduate)
Member, Virginia Alumni Chapter of Saint Paul s College
Volunteer Tutor, Richmond Public & Charlotte Mecklenburg Schools
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