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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

performance-focused professional specializing in driving business growth, building solid teams, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 9+ years of leadership experience toward maximizing an employer s success.

 

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profile of qualifications

 

operations management               data recordkeeping                   process improvement                  inventory / stock control

team building / training             regulatory compliance             workflow prioritization              safety / quality assurance

budget / expense control             public communications            administrative support               client / customer relations

 

         integral leader who offers a proven record of progression to positions of higher-level responsibility and authority.

         top performer who makes decisions which reflect positively on operations productivity, corporate well-being, and customer satisfaction, along with building strong teams with low turnover rates and high levels of company loyalty.

         excellent communicator who seamlessly interfaces with senior staff, business peers, team members, and customers.

         out-of-the-box thinker who is skillful with basic spanish language to support varied bilingual communications needs.

 

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professional synopsis

 

emergency communications officer / training officer, douglas county, lawrence, ks                                     2004 c 2010

 

         utilized broad scope of industry knowledge and communications abilities toward managing high-volume incoming calls from citizens, including prioritizing requests, providing reference to appropriate agencies or resources, and initiating necessary calls for service from one animal control, four law enforcement, and 11 fire and medical agencies.

         coordinated processing of ncic system requests from local and surrounding agencies, organized mutual aid between agencies, and tracked and maintained location and status of responding personnel as required.

         contributed multitasking abilities toward using several computers and resources simultaneously to achieve goals.

         led targeted training for handling calls from spanish-speaking citizens.

         assisted agency tac with quality control of ncic paperwork.

         provided key cost-reducing methods to support staff scheduling.

         prepared and disseminated reports while assisting operations chief and logistics teams upon fema disaster relief response to an ef5 tornado in greensburg, ks, including supporting procurement and deployment of all resources.

 

assistant manager, mcdonald s, shawnee / leavenworth / lawrence, ks                                       1995 c 2002 / 2003 c 2004

 

         applied strong leadership talents toward directing a top-performing crew member team in efficiently handling customer orders while adhering to strict corporate policies and procedures to maintain productive store operations.

         drove business growth by recruiting and training customer-focused individuals, along with maximizing use of restaurant resources and meeting desired labor goals by cost-effectively scheduling and managing staff workflow.

         provided accurate cash handling and register balancing, and ensured the proper documentation of values through consistent recordkeeping practices and strong inventory control to ensure seamless restaurant processes.

 

store manager (in training), meldisco footstar, shawnee, ks                                                                                                 2003

 

         played a vital role in cultivating a superior brand image with high standards in quality and service, including building valuable customer relationships and creating an appealing store environment via the implementation of dynamic interior merchandising displays to boost bottom-line results while handling all shipment processing and stocking.

 

store manager (in training), taco bell, lawrence, ks                                                                                                       2002 c 2003

 

         directed daily restaurant operations, including recruiting, training, scheduling, and managing team members; overseeing inventory control processes; and handling cash register balancing, deposits, and data recordkeeping.

 

additional professional roles held prior to 2002

 

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professional development & licensure

 

serv / safe license (international food safety council)

emergency medical dispatch (national academies for emergency dispatch)

healthcare provider / certification for cpr & aed (american heart association)

 

additional fema instruction in nims introduction (is 00700) and ics 100 (is 00100)

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer 9+ years of solid experience in operations management, team building / training, budget / expense control, safety / quality assurance, and process improvement, and am well-versed in all facets of data recordkeeping, public / business communications, administrative support, regulatory compliance, and client / customer relations.

 

most recently, as an emergency communications officer / training officer for douglas county, i utilize my broad scope of industry knowledge and communications abilities toward managing high-volume incoming calls from citizens, including prioritizing requests, providing reference to appropriate agencies or resources, and initiating necessary calls for service from one animal control, four law enforcement, and 11 fire and medical agencies.  within this role, i also led comprehensive training for handling calls from spanish-speaking citizens, assisted the agency tac with quality control of ncic paperwork, and provided cost-reducing methods to support staff scheduling.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional leadership experience.

 

you will find me to be a results-driven professional who can contribute a track record of organizing and implementing strategies to improve bottom-line performance while defining key business priorities and meeting targeted goals.  in addition, i can recruit, develop, and manage customer-focused teams within fast-paced, deadline-oriented environments while streamlining processes to increase productivity, efficiency, and quality of services.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

jessica j. holmes

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

date

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me with the opportunity to interview for the [ insert job title of position you interviewed for ] position currently available within your company.  having gained a deeper insight into the job requirements, i am confident that you will find me to be an incredible asset toward achieving your goals.

 

as previously discussed, i am a performance-focused professional who offers 9+ years of solid experience in operations management, team building / training, budget / expense control, safety / quality assurance, and process improvement, as well as expertise with data recordkeeping, public / business communications, administrative support, regulatory compliance, and client / customer relations.

 

throughout my career, i have excelled in progressive public communications and leadership roles for high-profile douglas county, mcdonald s corporation, and taco bell corporation, to name a few, whereas i led staff collectively toward maximizing operational efficiency, driving bottom-line results, boosting productivity via enhanced training / development methods, improving brand awareness, and increasing client / customer services satisfaction within competitive markets.  thus, i have proven my ability to work within high-pressure, deadline-oriented environments while strategically prioritizing short- and long-term business plans and team workflow to optimize quality of services provided.  for these reasons, i am confident that i can achieve success in a rewarding [ insert job title ] role within your company.

 

should you have any additional questions, please feel free to contact me at your earliest convenience.  i would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

sincerely,

 

 

 

jessica j. holmes

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