career objective                              

results-driven sdlc professional eager to contribute innovative product development and software architecture design skills toward supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer more than six years of progressive experience in application/software design, development, and testing, with expertise in a broad scope of platforms

ø  extensive commercial experience and ability to assess and respond to client-specific needs; create and execute complex technological solutions

ø  experience strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  consistently achieve critical deadlines while producing top-quality, innovative products; ability to balance multiple concurrent projects

ø  design and manage small- to medium-sized networks for file sharing, security, and internet access sharing

ø  solid record of building and leading highly effective development teams; awarded tmcnet's product of the year for 2006 and 2007

ø  dynamic communication, presentation, and relationship management skills

 

~ technical proficiencies ~

programming: mercury quality center, mercury quick test pro, mercury load runner,  visual studio team foundation, ca unicenter service desk, nant , visual c++, iis,  visual basic.net, java, visual studio .net

 

networking and infrastructure: tcp/ip, voip, firewall, http, ftp, ssl, unix, linux, t1, isdn, ivr,sip, genesys, cti,  t1, isdn, pstn dialogic, load balancing, f5 bigip, cisco csm, windows os

 

databases: ms access, sql server, mysql, oracle, crystal reports and hyperion

professional experience                

technology consultant, deloitte consulting llp, insert location                                        4/05 c present             

lead software developer, opc marketing, insert location                                                       6/03 c 3/05

it admin, freelance, insert location                                                                               8/01 c 7/02                                                                                                

 

~ key achievements ~

         successfully expedited relief/reimbursement for victims of hurricanes katrina and rita and saved $300,000 in labor costs for the state of louisiana and the federal emergency management agency (fema) by developing and implementing technological processes and tools

         managed the software development process from start to finish and spearheaded the product development team at opc marketing, resulting in the company generating $3 million in sales in the first year

         effectively developed and implemented itil-based processes including incident, problem, change, testing, configuration and release management to streamline technology for centex homes and nexcom (us navy)

         actively built and instituted genesys cti to increase agent efficiency and customer satisfaction for a multi-site call center for the state of pennsylvania

         collaborated with cross functions teams to enhance password security controls at freddie mac

education                                           

southern methodist university, dallas, tx

master of science in computer science

 

university of mumbai, india

bachelor of science in computer science

 

~ certifications~

itil certified ~ pmp certified ~ ccna certified ~ microsoft mcp certified