Versatile sales management and human resources professional with a distinguished 10 year management career developing top-performing sales teams combined with academic and practical background in Human Resources.

yyyyyy x. yyyyyy

 

  Strong HR training and recruiting experience with a proven ability to develop material, impart knowledge and update programs as needed

  Recruiting activities included all aspects of screening, interviewing, hiring and orientation for staff

  Highly ethical professional, able to improve revenue without sacrificing values

  Demonstrated ability in assessing problem areas and offering recommendations resulting in increases in productivity and profitability

  Excel in establishing and building positive relationships with customers and all levels of management

yyyyyy x. yyyyyy

 

Alltel/Verizon Wireless, Killeen, Marble Falls, Flower Mound, TX / Hinesville, GA 2002 2009

Store Manager, 2006 - 2009

Wireless Consultant, 2006/2009

Customer Service Representative, 2005 - 2006

Sales Representative, 2002 - 2005

  Effectively recruited, trained and led dynamic sales team to become one of the top selling stores within the company

  Built a strong, integrity based store; successfully repeated the process from store to store

  Profitably increased company revenue by generating additional sales through value-added services to new customers; maintained customer loyalty by providing exceptional service to existing customers

  Increased productivity by providing training to colleagues on how to operate and maintain internal inventory repair system

  Consistently received high audit scores due to exceptional managerial skills

  Superior job performance resulted regular promotions to positions with increasing responsibility

 

Convergys Wireless, Killeen, TX 2000 2002

Customer Service Representative

  Increased revenue by up-selling services to ATT landline customers and efficiently responded to high-volume inbound customer service calls

  Played a solid role in growing business and ensuring customer satisfaction by continually delivering superior customer service to existing customers

 

Oshman s Sporting Goods, Killeen, TX 1998 2000

Assistant Store Manager, 1998 2000

Sales Representative, 1998

  Drove sales through proactive customer presentations and strategic promotions while assisting management with daily operations to maximize bottom-line performance; oversaw cash reconciliation

  Reduced inventory discrepancies and maintained optimal stock levels by developing an inventory management system that was implemented at all locations

  Initially hired as a Sales Rep and quickly promoted in recognition of superior performance

yyyyyy x. yyyyyy

 

American InterContinental University, Hoffman Estates, IL

Bachelor of Arts in Human Resources in-progress

Associate of Arts in Business Administration 2009

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include numerous years of success steering top-performing sales teams and a personal track record for delivering exceptional customer service and driving sales. In addition to my managerial experience I am currently close to completing my Bachelor of Arts in Human Resources. Professionally, I have solid experience in recruiting, training and supervising dynamic sales teams. I offer superior communication and interpersonal relation skills and am highly effective in planning and coordinating workflow and managing time to maximize productivity and efficiency.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Frances Rojas