Highly-motivated University Graduate with extensive professional experience in customer service eager to contribute to the operations of a dynamic organization. Qualifications include:

 

  Proven ability to multitask and interface effectively with diverse populations of clients and all levels of company personnel

  Highly experienced dealing with customers and clients in-person, over the phone and through email

  Exceptional ability to work within a high-volume and fast-paced environment

  Demonstrated team player with strong interpersonal skills

  Excel at resolving customer problems in a timely manner to ensure satisfaction and loyalty

 

 

TEXAS STATE UNIVERSITY, San Marcos, TX                                                                                 2010

Bachelor of Science C Criminal Justice / Psychology

 

 

Office Manager, WADE SHOWS SAN ANTONIO FIESTA OFFICE, San Antonio, TX                          2010

  Provided exceptional customer service while answering phones and responding to emails

  Oversaw full-scope responsibilities for opening and closing the office

  Drove sales of official parade and carnival booths through proactive customer presentations

  Facilitated customer relations while assisting clients with completing the correct forms and paperwork

  Ensured adherence to regulations by patrolling parades for illegal vending

           

Inventory Process Team, BORDER BOOKS AND MUSIC, San Antonio, TX                                     2010

  Assisted customers over the phone and in-person and proficiently processed credit/cash transactions

  Ensured store maintained appropriate stock levels by receiving, sorting, stocking, and pulling merchandise; scanned products out-of-system and returned merchandise

 

Inventory Process Team, BORDER BOOKS AND MUSIC, Selma, TX                2006- 2007 / 2007 C 2008

  Effectively completed all merchandising duties and assisted customer with placing special orders

 

Concessions Supervisor, NORTH AMERICAN MIDWAY ENTERTAINMENT, Ridgeland, MS              2007

  Supported service excellence while managing up to five agents, including scheduling breaks

  Maintained smooth transitions while overseeing the bi-monthly set-up and disassembly of concession games; traveled throughout USA and Canada

  Ensured customer satisfaction by effectively resolving all customer service issues

  Efficiently multitasked while overseeing up to 20 customers at one time

 

 

  Texas State University C National Dean s List (2 years)

  National Honor Society and Who's Who Among American High School Students (3 years)

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF ACTUAL TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I have recently graduated from Texas State University with a Bachelor of Science in Criminal Justice and Psychology. I have extensive experience working with customers in-person, over the phone and through email. In addition to my professional experience, I worked for many years in my family Carnival business in roles which required that I have exceptional communication skills. I am very experienced at handling and prioritizing high volumes of work. My empathy and my ability to be an attentive listener have allowed me to develop trusting relationships with my customers and effectively resolve any service issues. I am accustomed to working in high-energy, fast-paced environments where I am required to juggle multiple tasks.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy