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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
versatile professional with solid business/project management background eager to contribute talents toward actively supporting a progressive organization in optimizing performance as a key team member
areas of expertise
project management operations management program administration
human resource management recruiting/training team building
event production written/verbal communications executive presentations
financial planning media/community relations customer service
process re-engineering strategic planning grant writing
career profile
ø offer 15 years of project management, operations management, program administration, and human resources experience
ø excel in recruiting, training and directing top-performing, collaborative teams to maximize productivity, efficiency and quality of operations
ø effectively create and deliver dynamic training/educational programs
ø outstanding long-range planning, organizational/operational restructuring and process/systems enhancement skills
ø proficient in graphic design and content development for marketing and educational materials
ø strategically allocate, develop and administer budgets to control costs and maximize use of available funds
ø efficiently organize and facilitate high-profile events/fundraisers
ø superior communication, client/public/media relation, public speaking, and presentation skills
ø
technical
proficiencies in, among others, ms office, adobe software/applications, emma
email marketing, and site mason website content management system
~ key achievements ~
ø successfully developed/created and implemented client educational programs to surpass industry benchmarks in morey & associates overall customer satisfaction ratings
ø strategically designed and facilitated employee customer service and product knowledge training initiatives to exceed industry benchmark ratings in employee courtesy
ø acting as facility spokesperson, effectively built critical relations with both local and national media broadcasters, civic organizations and local/state vips and business leaders, playing a vital role in expanding and leveraging market presence
ø effectively assessed, redesigned and launched proactive volunteer training programs substantially boosting team performance for both employers
ø developed and delivered dynamic classroom-structured enhancement programs throughout hamilton county and williamson county school systems; proficient in hands-on, inquiry-based teaching methodologies targeting k-adult levels and developing standards-compliant curriculum
professional experience
director of outreach, harpeth river watershed association, franklin, tn 2007 - present
manage entire volunteer program from recruiting and training through coordination and supervision
effectively design and deliver community outreach programs and supporting materials
plan, organize and facilitate large events to drive membership growth and boost community awareness
serve as webmaster and lead editor for corporate and public communications; created and currently manage membership publication
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professional experience continued
gallery program manager, tennessee aquarium, chattanooga, tn 1993 - 2006
steadily progressed from positions as educator (1993-1997) and education volunteer coordinator (1997-2005) to steer gallery program, successfully leading 200+ volunteers to optimize operations of globally-recognized premier aquarium hosting approximately 1m annual visitors/guests
strategically managed multiple grants to maximize use of financial resources while ensuring cost-effectiveness and efficiently controlled expenses to deliver projects in line with budgetary parameters
education/professional development
m.s. environmental science, university of tennessee at chattanooga
b.s. biology, university of tennessee at chattanooga
professional management training, north carolina state university/american zoo and aquarium association
creating successful exhibits, american zoo and aquarium association
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