yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

versatile professional with solid business/project management background eager to contribute talents toward actively supporting a progressive organization in optimizing performance as a key team member

areas of expertise

 

project management                              operations management             program administration

human resource management               recruiting/training                                 team building

event production                                   written/verbal communications              executive presentations

financial planning                                  media/community relations                   customer service         

process re-engineering             strategic planning                                  grant writing                

career profile

ø  offer 15 years of project management, operations management, program administration, and human resources experience

ø  excel in recruiting, training and directing top-performing, collaborative teams to maximize productivity, efficiency and quality of operations

ø  effectively create and deliver dynamic training/educational programs

ø  outstanding long-range planning, organizational/operational restructuring and process/systems enhancement skills

ø  proficient in graphic design and content development for marketing and educational materials

ø  strategically allocate, develop and administer budgets to control costs and maximize use of available funds

ø  efficiently organize and facilitate high-profile events/fundraisers

ø  superior communication, client/public/media relation, public speaking, and presentation skills

ø  technical proficiencies in, among others, ms office, adobe software/applications, emma email marketing, and site mason website content management system

~ key achievements ~

ø  successfully developed/created and implemented client educational programs to surpass industry benchmarks in morey & associates overall customer satisfaction ratings

ø  strategically designed and facilitated employee customer service and product knowledge training initiatives to exceed industry benchmark ratings in employee courtesy

ø  acting as facility spokesperson, effectively built critical relations with both local and national media broadcasters, civic organizations and local/state vips and business leaders, playing a vital role in expanding and leveraging market presence

ø  effectively assessed, redesigned and launched proactive volunteer training programs substantially boosting team performance for both employers

ø  developed and delivered dynamic classroom-structured enhancement programs throughout hamilton county and williamson county school systems; proficient in hands-on, inquiry-based teaching methodologies targeting k-adult levels and developing standards-compliant curriculum

professional experience

director of outreach, harpeth river watershed association, franklin, tn                                      2007 - present

  manage entire volunteer program from recruiting and training through coordination and supervision

  effectively design and deliver community outreach programs and supporting materials

  plan, organize and facilitate large events to drive membership growth and boost community awareness

  serve as webmaster and lead editor for corporate and public communications; created and currently manage membership publication

 

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professional experience continued

 

 

gallery program manager, tennessee aquarium, chattanooga, tn                                                 1993 - 2006

  steadily progressed from positions as educator (1993-1997) and education volunteer coordinator (1997-2005) to steer gallery program, successfully leading 200+ volunteers to optimize operations of globally-recognized premier aquarium hosting approximately 1m annual visitors/guests

  strategically managed multiple grants to maximize use of financial resources while ensuring cost-effectiveness and efficiently controlled expenses to deliver projects in line with budgetary parameters

education/professional development

m.s. environmental science, university of tennessee at chattanooga

b.s. biology, university of tennessee at chattanooga

 

professional management training, north carolina state university/american zoo and aquarium association

creating successful exhibits, american zoo and aquarium association