Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cell: (xxx-xxx-xxxx

Home: ( xxx-xxx-xxxx

abc@xyz.com

 

 

Sharp and dependable IT Professional eager to contribute exceptional networking, troubleshooting and technical support expertise toward supporting a dynamic organization in optimizing performance and productivity.

 

 

        Proficiency in helpdesk functions, network and system administration, information systems management, and IT security.

        Outstanding expertise in scrutinizing and diagnosing technical errors and issues, and in effectively guiding end users in rectifying problems.

        Excellent blend of planning, organizational, problem solving, and documentation skills.

        Highly skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.

        Strategically blend veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.

        Reputation for flexibility, troubleshooting abilities, and talents in team-building.

        Adept at performing comprehensive file back-ups and coordinating disaster recovery initiatives.

        Extremely versatile; easily adapt to new roles, responsibilities, tasks, technologies and environments.

 

 

Jamestown College Computer Center, Jamestown, North Dakota, 2007 to 2008

Network Administrator Associate

         Demonstrated superior organizational strengths in supporting servers, network, workstations, printers, and multimedia equipment for entire college campus.

         Steered LAN/WAN administration in a multi-domain Microsoft 2003 Server Active Directory environment, swiftly responded to end user trouble tickets, and meticulously documented resolution procedures.  

         Resourcefully created and maintained user accounts and policies within Active Directory.

         Developed and maintained excellent relationships with end users; troubleshot and resolved computer and printer issues, and installed hardware such as disc drives, processors, and motherboards.

         Used Altiris solution to reimage student and faculty computers, and diligently maintained up-to-date student information with Windows Server 2003.

         Applied security patches and upgrades to ensure and optimize network security.

 

Continued

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Warner Bros., Burbank, California, 2007

Computer Support Specialist  

• Proactively supported Director of Research Systems in completing department technology projects.
• Performed system back-ups and system/file restorations vital to ensuring business continuity.
• Deployed Microsoft Access database throughout department to methodically organize critical information.
• Exercised outstanding multi-tasking expertise to configure printers, maintain servers, install software, and troubleshoot desktop issues.
• Updated and administered Microsoft Exchange, evaluated company IT needs and products, recommended and conducted purchases, and maintained inventory of IT assets.

 

Choice Tech Solutions, Rancho Cucamonga, California, 2005 to 2006

PC Support Technician 

• Relied upon to accurately and efficiently install, configure and maintain software such as Microsoft Office on Windows XP, UNIX, and Linux platforms.
• Maximized PC security by installing virus protection and removal applications.
• Applied dynamic analytical talents toward analyzing, investigating, troubleshooting and resolving computer issues in-store or at customers residence.  
• Demonstrated exemplary versatility in installing hardware inclusive of motherboards, CPUs, hard drives, CD/DVD RW drives, fans, and memory cards.

 

 

B.S. Information Technology, Jamestown University, Jamestown, North Dakota

 

CompTIA A+ Certification

 

A.A. Degree, Barstow Community College, Barstow, California

 

 

Software & Tools: Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), Altiris

 

Programming / Languages: C++, VBS scripting, HTML

 

Operating Systems: Windows Vista and XP, Windows Server 2003, Mac, UNIX (Linux)