yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient professional eager to contribute management expertise as well as strong sales skills and customer service talents toward actively supporting an organization in maximizing performance.

 

profile

 

• offer solid and progressive management experience, including expertise within sales, distribution, production, quality assurance, and customer service capacities.
• recognized by management for strong common sense approach to problem solving and work management.
• in depth experience in client-focused industries focused on delivering world class customer service.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

 

professional experience

 

customer service representative t-mobile                                                                                      2006-2009

• sharp business acumen and experience in managing broad scope of customer service operations within a call center environment, from credit management and client services to customer relationship development.
• effectively hire, train and direct 200-member staff and actively collaborate in operational functions such as evaluating performance and providing guidance/mentoring.
• facilitate productive communication between workforce and management.

 

direct sales representative monumental life                                                                                 2006-2007

• successfully steered direct sales operations to generate high volume growth and revenue.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

 

direct sales representative american general life                                                                         2001-2006

• drove direct sales to both individuals and business for a broad range of insurance products.
• actively managed b2b product sales functions, consistently generating revenue on behalf of company.

 

b2b sales representative american industrial chemical                                                               1997-2001

• tasked with handling an individual b2b sales territory, successfully grew territory sales by 40% within the first year.
• responsible for managing both production and distribution operations.

 

manager pb&s chemical                                                                                                                 1979-1997

• served as quality manager and director of operations for a chemical distribution company, responsible for supervising customer service, production, distribution and quality assurance functions.
• actively collaborated with employees in bringing the first iso 9002 registration to a chemical distribution facility in a company of 6 similar facilities.

 

professional education

 

coursework in business management name of college

 

sales awards

personal achievement awards