yyyyyy x. yyyyyy

1180 sherman avenue ◊ xxxxxx, ny xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

◊ dynamic communicator ◊ customer service professional ◊ account manager ◊

driven professional seeking a challenging position in customer support and account management, where expertise in communication, employee development, and client services will prove instrumental to company success.

career profile

 

a results-oriented professional with experience in customer service, account support, and client communication. in-depth expertise in applying sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment. strong hands on knowledge of client services and customer accounts. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.

technical expertise

 

ms office suite; advanced knowledge of excel and outlook.

windows 95, 98, 2000, xp and nt, edi, as400, tmm, and various operating systems.

professional experience

 

gary plastics manufacture                                                                                                                              2006-2008

customer service representative

       efficiently process and expedite customer orders through factory production to customer distribution centers.

       consistently provide answers for customer inquiries on product pricing.

       effectively collaborate with outside sales teams on consignment orders.

       successfully process pre-payment and credit applications.

 

jhs jewelry wholesale                                                                                                                                                 2005

account manager

       responsible for providing quality customer service vital to sustaining and growing accounts.

       successfully expedited overseas orders for factory production to quickly fill orders.

       consistently collaborated with product designers and factories on potential sample orders.

       effectively designed, created, and managed sales and memo reports.

 

design works jewelry                                                                                                                                                                    2003

customer service representative

       responsible for editing and processing of purchase orders for production.

       effectively relayed tracking and delivery information to customers to keep them abreast of order status.

       successfully managed production order status and generate quick order processing.

       consistently reviewed and supervised memo and sample orders.

education

associates in arts degree valencia community college                                                                   1992-1994

general office clerk data entry certification mid florida tech                                                           1998

yyyyyy x. yyyyyy

1180 sherman avenue ◊ xxxxxx, ny xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

◊ dynamic communicator ◊ customer service professional ◊ account manager ◊

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a customer support/account management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over six years experience in client services and account support. i have effectively applied my communication skills and production knowledge toward a career ensuring a satisfied clientele base. to complement this background, i offer dynamic communication, negotiation, and diplomacy skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy