hospitality industry specialist

 

director/manager  ~ conventions/banquets ~ hotels/resorts/convention centers 

career profile

 

ø  offer 9 years of progressive experience in the hospitality industry, with expertise in steering convention, banquet and related event operations

ø  dynamic skills in developing business through effective client consultation, proactive relationship building and consistent delivery of superior service

ø  motivating leader who trains, builds, coordinates, and directs top-performing teams committed to maximizing customer satisfaction

ø  efficiently plan and coordinate all facets of event/banquet to optimize quality while controlling costs and generating high-volume profits

professional experience

 

kalahari resort and convention center-wisconsin dells, wi                                2005-present

assistant director of convention operations

 

crown plaza chicago, northwest                                                                        1999-2005
banquet/convention manager

  apply dynamic managerial skills toward effectively planning, coordinating and facilitating banquets and corporate/special events vital to diversifying and expanding revenue streams

  strategically plan and schedule management and support staff to maximize use of human resources while controlling labor costs and meeting client needs; currently lead a 50-member team to maximize productivity and efficiency of operations

  demonstrate working knowledge of accounting practices in managing employee payroll, controlling overtime expenses and processing guest billing

  conduct monthly equipment/asset inventories for accuracy and accountability

  actively collaborate with cross-functional sales and catering teams

 

education

 

liberal arts degree, western illinois university

restaurant/hotel management, oakton community college-desplaines, il; 2 years

 

 

 

 

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hiring agent name

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dear__________________:

 

are you seeking a results-driven leader to support you in growing revenue and profits?  i am currently seeking a challenging new career opportunity in the hospitality industry and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include approximately 9 years of experience in planning, coordinating and facilitating high-profit conventions, banquets and related events.  in my present position as assistant director of convention operations, i successfully lead a team of 50 management and support personnel, with responsibilities ranging from training, scheduling and supervising staff to controlling labor costs and processing payroll.  i excel in working with internal departments to generate business and effectively build key client relationships vital to capturing new, repeat and referral business. additionally, i have a sharp business acumen and am able to drive operations to maximize productivity, efficiency, quality, and bottom-line profitability.  to complement this background, i offer a liberal arts degree and have completed two years of intensive college studies in restaurant/hotel management.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy