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Yyyyyy x. yyyyyy Cond Miradores de Sabana 2
xxx-xxx-xxxx Ave Ponce de Leon Apt. 138
abc@xyz.com Xxxxxx, PR xxxxxx
Career Objective
Microsoft
and CompTIA credentialed IT Professional eager to contribute technical
expertise as well as strong project management and communication skills toward
actively supporting an organization in maximizing performance.
Profile
Ø Offer five years progressive IT experience in diagnosing, troubleshooting and resolving critical technical inquiries, focusing on innovative information technology, telecommunications and end-user solutions.
Ø Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.
Ø Dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.
Ø Proficiently steer projects from concept through delivery.
Ø Fluent in English and Spanish.
Education & Professional Certifications
Bachelor of Science in Information Technology (In Progress) - University of Phoenix, 2005-Present
CompTIA A+ Certified IT Technician
Microsoft Certified Technology Specialist (MCTS)
Business Desktop Deployment
Microsoft Certified Professional (MCP)
Professional Experience
Onelink Communications 2006-Present
Technical Support
Contribute solid technical expertise and dynamic communication skills in guiding customers with Ethernet configuration, educating them on computer protection techniques and assisting them with Voice-over-Internet protocol troubleshooting.
Continuously monitor efficient bandwidth usage to prevent abuse.
Successfully promote superior service and exceptional customer satisfaction by promptly identifying issues and providing effective resolutions.
ACSS-Accounting Computer Software Solutions 2005
IT Consultant Jr.
Innovatively created software to accommodate employees information, account histories and invoices.
Exhibited strong problem-solving and analytical qualities in resolving customers network crashing by revamping internet connections and networks.
Proactively built and forged key relationships and liaised with customers on a daily basis to establish proper requirements procedures and quickly resolve business critical procedures.
Effectively planned, coordinated and accelerated the implementation of an advanced accounting software package, with strong focus on optimizing productivity and efficiency.
Celpage - Optivon, Inc. 2005
Help desk (Tier 1)
Applied IT industry experience and knowledge toward acting as first point of contact in responding to customer inquiries via phone, email and web, troubleshooting problems and delivering product/service education.
Proficiently managed the implementation process for a new customer from time of sale until fully operational.
Designed, developed and distributed guides to educate new customers about company services.
Page 1 of 2
Yyyyyy x. yyyyyy page 2 of 2
TLD Xxxxxx 2004
PC Specialist
Strategically defined, developed and managed user accounts in a web base application instrumental to boosting productivity, efficiency and quality of multi-site operations.
Demonstrated strong interpersonal relation and customer service talents in serving in Help Desk capacity for internet dialup users and instructing customers in Windows applications and connections configuration.
UPS Logistics 2004
PC Support Specialist
Steered hardware/software installations and setup, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.
Ensured Dell customers are properly educated on software and hardware use, illustrating exceptional communication abilities.
Spherion - Sprint PCS 2003-2004
Customer Service & Help desk (Tier 1)
Directly managed collections accounts and successfully resolved billing disputes through payment negotiations in compliance with company guidelines.
Relied upon to serve as Acting Supervisor, actively assisting floor employees with sales.
Resourcefully utilized a comprehensive SQL network database to access service availability, customer and billing information, illustrating solid technical abilities in achieving operational goals and timelines.
Castle Books - San Patricio, Xxxxxx 2000-2003
Customer Service & PC Specialist
Played an instrumental role in boosting company sales by recommending the addition of computer literacy books to product inventory.
Performed webpage design/updates, customer order processing, inventory preparation and PC troubleshooting, applying multitasking and detail-oriented skills.
Xnet Solutions in Banco Popular 2002
PC Support Specialist
Maintained full accountability for hardware/software selection, installation and loading, as well as computer system repair and routine network maintenance, substantially improving performance.
Contributed problem-solving and analytical abilities toward implementing Windows 2000 operating systems in NT machines and monitoring the efficient use of security in computer systems.
Technical Skills
Programming: Delphi, JavaScript, HTML, SQL, JAVA, DHTML, CSS
Software Application Skills: Microsoft Office, Dreamweaver MX, FTP,MS SQL Server, Visio
Operating Systems: Windows 3.1, /9x/NT/2000/XP, MSDOS, Linux/UNIX
Microsoft Network Troubleshooting
Professional Affiliations
CompTIA
IT Professional Member
Internet Society of Xxxxxx
ITPRO360 Professional Member - Puerto Rican IT Community
Yyyyyy x. yyyyyy Cond Miradores de Sabana 2
xxx-xxx-xxxx Ave Ponce de Leon Apt. 138
abc@xyz.com Xxxxxx, PR xxxxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity and am submitting my resume for your review. In advance, thank you for your time and consideration.
From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive troubleshooting processes/procedures, I have continually excelled in maximizing performance as a dynamic team member. I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. As illustrated by my career background, I have continually advanced in the IT industry, assuming increasing levels of responsibility. To complement my experience, I offer numerous professional certifications including CompTIA A+ Certified IT Technician, Microsoft Certified Technology Specialist and Microsoft Certified Professional.
As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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