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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone xxx-xxx-xxxx
abc@xyz.com
Retail Management Professional eager to contribute excellent marketing, P&L and staff leadership talents toward supporting a dynamic organization in optimizing bottom-line performance.
Qualifications Profile
Hands-on management professional with proven success in driving sales, protecting company assets, and reducing/minimizing shrink.
Significant experience in human resources, profit and loss (P&L) administration, budgeting, purchasing, and vendor relations.
Diligently assess daily business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities.
Leverage considerable team-building expertise to hire, train, motivate, and manage productive personnel.
Methodical problem solver with a solid track record of executing innovative solutions to meet defined business goals and needs.
Outstanding interpersonal, administrative, research, marketing, and communication skills with fluency in English, German, and Bosnian.
Received Mortgage Award in 2000 from National City Bank for generating highest volume of mortgage referrals.
Professional Experience
Forever 21 Inc., Bowling Green KY, 2007 to 2008
Store Manager
Spearheaded store operations inclusive of staffing, customer service, P&L management, merchandise displays, sales promotions, and inventory control.
Recruited, trained, motivated and directed 50+ store associates.
Emphasized outstanding customer relations to drive business, increase annual sales, and maximize average unit purchased per transaction and average dollar spent per transaction.
Effectively reduced and controlled store shrink by enforcing company policies and procedures, delivering exemplary customer service, and facilitating awareness training to staff.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Payless Shoe Source Inc., Bowling Green KY, 2002 to 2007
Store Manager
Steered daily operations for footwear store by arranging visually-appealing merchandise displays, creating work schedules, delegating tasks, and cost-effectively managing inventory.
Applied dynamic leadership talents toward managing human resources functions such as hiring, training, counseling, payroll, performance evaluations, and terminations.
Analyzed, devised, implemented and enforced store policies and procedures including loss prevention methods and strategies.
Maximized store s competitive positioning by remaining aware of industry activity, trends, and customer preferences.
National City Bank, Bowling Green KY, 2000 to 2002
Financial Customer Service Representative
Adeptly performed a broad scope of activities such as opening new accounts for customers, processing deposits and withdrawals, cashing checks, and cross-selling various bank products and services.
Exercised sharp relationship-building capabilities to achieve exceptional levels of customer satisfaction and retention, and create a positive reputation within the community.
Exhibited polished customer service background in answering inquiries regarding accounts, and handled complaints and escalations with diplomacy and a solution-driven work ethic.
Prior background includes role as Secretary with International Center, Bowling Green, KY.
Education
Bachelor s Degree, Marketing & German Language
Western Kentucky University, Bowling Green, KY, 2005
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