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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
solutions-focused customer service specialist eager to offer strong client relations, administrative support, and data / records management talents toward maximizing a company s success within a growth-oriented role.
profile of qualifications
top performer who excels at supporting business productivity, company well-being, and client satisfaction.
integral leader who interfaces with all business representatives through to executive level and diverse clientele.
ambitious self-starter who offers superior attention-to-detail and sharp analytical abilities toward achieving goals.
out-of-the-box thinker who plans, prioritizes, and manages duties within fast-paced, high-pressure environments.
recognized for outstanding performance throughout career with awards, incentives, and executive-level feedback.
key areas of expertise
customer / client services inventory control / audits sales / new account growth
data / records management reports editing / organization order processes / shipments
administrative / operations support high-volume incoming inquiries team training / development
professional synopsis
office manager / real estate appraiser assistant, horn & company, chambersburg, pa 2003
utilized broad scope of industry knowledge toward directing a high-volume commercial and residential real estate appraisal office, including editing, revising, and organizing appraisal reports, and taking property photos as required.
ensured seamless organizational processes by compiling various documents and flood maps from the local court house, as well as assisting with real estate research as necessary and reorganizing appraisal files for the office.
cost-effectively purchased, stocked, and monitored office supplies.
front desk receptionist, penn national golf course, fayetteville, pa 2003
strategically steered front office operations by upholding superior customer service support for real estate clientele, members of the golf course community, and associates, along with handling general administrative tasks such as managing multiline telephones, distributing mail, and supporting company-sponsored community events.
merchant services / customer service / call center representative, first data merchant services, hagerstown, md 2002 c 2003
contributed strong communication skills toward receiving and assisting with incoming merchant inquiries, including supporting merchants in resolving issues in processing consumer credit cards and / or equipment troubleshooting.
sales / customer service representative, citicorp / citibank credit card services, hagerstown, md 1999 c 2001
drove bottom-line results by professionally representing citibank / traveler s insurance to the public to meet and / or exceed corporate standards in servicing incoming calls, building customer rapport, and soliciting new accounts.
achieved top sales personnel status, including virtually doubling earnings via diverse incentives, as well as maintaining peak performance by working 10-hour shift within a fast-paced, highly structured team environment.
retail operations assistant, grove worldwide (via onsite commercial staffing), shady grove, pa 1999
maximized operations success by assisting with and / or performing all aspects of retail store openings / closings, order processing / shipment, money handling, and customer service which was instrumental in boosting companywide profits.
supported efficient inventory audits and set up a mock store for a 1999 manlift expo for the company.
noted for superior performance in personal feedback from senior vice president of sales & marketing.
education
bachelor of science in criminal justice (4.0 gpa, president s list) kaplan university
associate of arts in criminal justice (3.99 gpa, president s list, dean s list, perfect attendance) kaplan college
basic first aid certification (since june 2008) • cpr & aed certification (since june 2008)
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.
i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your key objectives. i can offer solid experience in customer / client services, high-volume incoming inquiries, data / records management, and administrative / operations support, and am well-versed in all facets of team building, business communications, sales / new account growth, and inventory control.
to complement my background, please note that i hold a bachelor of science degree from kaplan university and an associate of arts degree from kaplan college.
throughout my career, i have excelled in numerous customer service-based positions whereas i liaised among a high-volume of clientele and business associates to ensure seamless administrative operations and continued business growth. for example, as a merchant services / customer service / call center representative for first data merchant services, i contributed my strong interpersonal relations skills toward receiving and assisting with incoming merchant inquiries, including supporting merchants in resolving issues in processing consumer credit cards and maintaining optimal communications among all parties. as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.
you will find me to be a results-focused professional who can demonstrate superior attention-to-detail and sharp analytical talents. in addition, i can plan, prioritize, and manage multiple tasks within fast-paced, high-pressure environments while streamlining business processes to increase profitability, personal productivity, operations efficiency, and quality of services provided. for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.
i look forward to hearing from you, and thank you in advance for your consideration.
sincerely,
dondi m. deibert
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