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yyyyyy x. yyyyyy

 

 


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objective

 

resume bar.jpgenthusiastic team player with sharp customer service and administrative support skills in multiple industries eager to contribute to the success of a progressive organization

profile

ø  offer more than 11 years of experience facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support

ø  successfully manage large volumes of critical information; review, update, and maintain databases

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  strong technical proficiencies including microsoft word, excel, powerpoint, and outlookresume bar.jpg

xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 
professional experience

publicis meetings usa (formerly clt meetings), orlando, fl                                                                       2000 c 2009

lead corporate customer service agent

  • conducted client-specific research on business and leisure travel options to provide knowledgeable assistance and customized recommendations for existing and prospective customers
  • diligently updated and maintained client database; additionally served as backup receptionist and offered administrative support to other departments as necessary
  • recruited, contracted, and trained personnel to work as onsite meeting staff
  • successfully resolved potential client issues and achieved superior levels of customer satisfaction

 

sunterra travel, orlando, fl                                                                                                                                        1998 c 2000 

administrative assistant / bookkeeper

  • prepared error-free correspondence and documents in support of five busy managers
  • accurately managed a/r and a/p, produced client invoices, and oversaw office inventory and ordering
  • overhauled company filing system to improve accessibility, accuracy, and efficiency
  • delivered exceptional customer service and support

resume bar.jpgeducation

niagara university, niagara falls, ny

bachelor of science in transportation and travel

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