dynamic executive-level professional eager to contribute proven retail operations, human resources,

and strategic analysis talents toward maximizing a progressive company s bottom-line results.

 

profile

 

         offer 25 years of progressive, cross-functional leadership experience within high-volume retail environments to include success with multi-unit, regional, and national team building, training / development, and organizational planning initiatives.

         skillful in developing broad scope of call center and e-commerce operations to optimize revenue.

         expert at cultivating a strong brand image with high standards in quality and service; adept at mergers and acquisitions processes.

         effectively develop / maintain professional relationships with board of directors and investment partners.

         active member of pihra, jewelry retail network, and retail industry professionals group.

         fluent in spanish and english.

 

 

professional synopsis

 

 

key accomplishments

ø increased revenue $50 million by opening nine high-volume retail locations across three states texas, illinois, and california.

ø attained over $1 million in sales within 7 months of opening a customer call center which projects $3 million for 2009 revenue.

ø saved $200,000 for 2008 s benefits management expenses by initiating internet-based employee benefits management solutions.

ø developed world-class employee benefits packages which reduced personnel expenses by over 6% to save $500,000 in 2008.

ø utilized bilingual skills to promote company on high-profile programs such as the today show, dr. phil, and telemundo s dias.

 

         apply dynamic leadership abilities toward directing hr personnel in providing effective companywide workforce planning, staff procurement, and career development, along with improving retention, fiscal responsibility, and companywide organizational results.

         drive business growth by actively leading training / development programs in coordination with targeted corporate objectives for sales, customer service, and management professionals, as well as facilitating executive on-boarding and supportive initiatives as necessary.

         optimize companywide strategic planning efforts by developing annual national growth policies, along with directing the creation of corporate handbooks, policies / procedures, statutory compliance, training programs, and e-commerce functions.

         expertly supervise a company-sponsored non-statutory employee stock option plan, as well as overseeing wide-ranging personnel relations issues to include successful mediations, lawsuits, and negotiations.

 

 

key accomplishments

ø implemented oracle-based enterprise solution in preparation for national expansion-driven revenue growth to over $100 million.

ø developed a sales compensation structure that improved results 600% as measured by 5-year compounded annual growth rate.

ø increased customer conversion rates to attain double-digit revenue growth for 6 consecutive years, as well as improving average ticket sale accounting for overall sales from $40 million to more than $100 million.

ø singlehandedly saved the company over $750,000 by reducing turnover from 85% to 45% via ongoing culture-based training initiatives.

 

         strategically steered the creation of a formal organizational structure which was instrumental in facilitating and supporting national expansion efforts to include developing key employee training programs critical toward initiating customer traffic improvements.

 

 

key accomplishments

ø reduced cost-per-hire from $5,000 per placement to $1,400 per placement and saved over $750,000 annually in employee turnover costs.

ø achieved 5-year compounded annual growth rate of over 600% and improved revenue from $40 million to over $100 million.

ø created and implemented a comprehensive management development program still utilized companywide, along with collaborating with the ceo to develop the company s revolutionary gem quest selling system.

 

         maximized employee productivity levels by establishing and managing a top-performing internal recruitment department to include developing results-focused companywide hiring filters and metrics which controlled retention rates and reduced voluntary turnover.

         demonstrated broad scope of industry knowledge toward developing organizational sales training programs, as well as implementing systems for business expansion from a 7-store regional chain to a 16-store national specialty retailer.

 

education

m.b.a., university of phoenix                                                                                                                                                                                b.s.b.a., university of phoenix

 

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer 25 years of progressive, cross-functional leadership within high-volume retail operations, as well as strong human resources and strategic analysis talents, toward maximizing your company s bottom-line results.  i have a history of success with multi-unit, regional, and national team building, training / development, and organizational planning initiatives, and am confident that my abilities can profitably translate into rewarding achievements for your company.

 

to compliment my professional background and the attainment of your goals, please note that i hold an m.b.a. and b.s.b.a. from the university of phoenix, and am an active member of pihra, jewelry retail network, and retail industry professionals group.

 

most recently, as vice-president of human resources and e-commerce, i apply my dynamic leadership skills toward directing hr personnel in providing effective companywide workforce planning, staff procurement, and career development, as well as improving retention, fiscal responsibility, and companywide organizational results.  during this time, i increased revenue $50 million by opening nine high-volume retail locations across three states texas, illinois, and california.  i also attained over $1 million in sales within 7 months of singlehandedly establishing and managing the opening a customer call center which is projected to generate $3 million in revenue for 2009.  furthermore, i developed world-class employee benefits packages which reduced personnel expenses by over 6% to save $500,000 in 2008.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional substantial professional accomplishments.

 

you will find me to be a results-focused, bilingual (spanish and english) leader who has a proven history of creating best practice methodologies and continuous business solutions in strategic alignment with corporate objectives.  in addition, i am able to effectively interface with all company- and industry-wide representatives through to executive level.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

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