yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                         xxx-xxx-xxxx

                                                                                                                                      abc@xyz.com

 

objective

highly effective corporate management professional with experience in operations, staff development/ training, financial management and marketing exploring career opportunities in a challenging divisional- regional  director role.

 

career profile

ø  more than 25 years of experience in operations management, staff recruiting, training, personnel development/supervision, corporate financial performance and customer care.

ø  certified creditor collection specialist with extensive professional training and development.

ø  recipient of numerous awards/commendations for outstanding performance.

ø  effectively define and execute operations to boost productivity, market share and efficiency.

ø  skilled in project management, regional leadership and procedural development.

 

professional certifications

certified creditor collection specialist

 

professional experience

advance america & national cash advance                                                                      1998 - present

divisional director (2004-present)

       promoted to provide leadership to meet financial objectives.

       recruit, train and oversee 31 employees in 20 centers/13 offices processing payroll, monthly audits and evaluations and controlling profit and loss.

       travel to each office monthly to perform problem-solving, customer service, compliance audits, operational assessment and personnel training.

       analyze market and develop programs to increase revenues, customer traffic and account percentage.

       resolve customer complaints, ensure utilization of security measures and maintain working relationships with other corporate staff.

       manage calculation of bonuses, collections, past due billing, nsfs and write-offs.

 

manager & divisional training manager (2001-2004)

       recruited and trained personnel, coached and developed divisional management team and monitored regional management team s performance.

       developed strategies to achieve corporate financial, service, collection and growth goals.

       ensured legal compliance, evaluated division and center tracking sheets/performance results and visited centers to evaluate operations and personnel.

       participated in real estate site analysis for future locations and relocations, reviewed and approved regional expenses and performed market analysis.

       recipient of threshold award for slashing checks from 550 to 320 and leading unit to status as one of organization s most profitable.

 

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customer service representative (1998-2001)

       recruited to address and resolve wide-ranging customer issues.

 

 

education

budget management course, 2010

leadership for success course, including components covering finding the problem and fixing it, being the best leader possible and coaching for peak performance, 2009

loss prevention course, 2008

veritec: state of indiana department of financial institutions course, 2007

moneygram training, 2007

leadership development course, 2006

developing the leader course, with creating good documentation, managing revenue, problem solving, developing people, staffing, recognition and recruiting modules, 2005

development course, including hiring, building revenue, customer service and managing employee performance components, 2004

collections course, 2003

managing performance course, 2003

certified creditor collection specialist, 2001

 

prior background

before above employment, worked for congressman frank mccloskey scheduling events and speaking engagements, participating in town meetings with constituents and developing campaign strategies for each election.

 

professional recognition

first division director of the year, 2008 (among 212 directors)

top ddo business driver, 2006

threshold award, 2004

inner circle award, 2002

regional branch manager of the year, 2001

regional winner, best all-around branch best of the best, 2001

marketer of the year award, 2001

 

community involvement

2009 outstanding volunteer service award, salvation army

shop with a cop

hospice

senior citizen organization