Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Cxxx-xxx-xxxx / H xxx-xxx-xxxx

E-mail: abc@xyz.com

Country of Citizenship: United States

 

 

Core Competencies

 

Office Administration, Accounts Payable, Bookkeeping, Cash Management, Auditing, Inventory Control, Project Management, Program Administration, Management Reporting, Report/Data Analysis, Front Desk Operations, Phone Management, Communications, Public Relations, Customer Service, Client Support, Business Development, Marketing/Presentations, Client Support, Staff Training and Development, Team Leadership/Supervision, Workflow Planning/Assignment, Strategic Planning, Prioritization, Organization, Multitasking, Problem Solving, Decision Making, Computer Technologies, Data Entry

 

Employment History

June 1994-November 2009

Verizon Wireless / Alltel Communication, LLC
0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor Name: Barbara Johnson (no longer there); Phone: 1-800-367-2884; May Contact Employer

Hours per Week: 40

Salary: $39.5K per annum + commission

 

Business Sales Associate; February-November 2009

Progressed to drive business account sales and customer service support across the Carolina/Tennessee market. Played vital role in sustaining and growing business by effectively addressing and resolving legacy Alltel customer concerns related to merger/transition. Assumed accountability for daily Excel reports detailing displaced client accounts and facilitated contact to ensure client data quality/verify accuracy in support of smooth transition.

Contributed company expertise as well as dynamic leadership skills toward strategically assigning project components to peer representatives in order to maximize process and client servicing; provided superior leadership targeted toward optimizing efficiency, productivity and quality of operations.  Conducted thorough monitoring and review of post-merger first month billings and referred escalated issues to senior staff for prompt resolution; offered expert support to senior management during complex changeover.

 

Alltel Key Account Representative;  August 1996-February 2009

Promoted to deliver superior customer service and sales support for 30 key accounts with over 25 lines of service throughout the Charleston Tri-county region; major clients ranged from Santee Cooper and Roper Hospital to Berkeley County Sheriff s Department. Consistently achieved/surpassed new product sales, customer service, quality, and profit goals; instrumental in developing billable sales revenue up to $520K annual. Successfully generated new business through product sales promotion as well as expanded revenue channels by up-selling/cross-selling products and services to existing business accounts.  Served as primary point of contact to established accounts on equipment upgrades, feature/accessory sales, new service recommendations/implementations, and product/service problem solving.

 

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Verizon/Alltel continued

 

Expertly fielded inquiries/issues from customers related to transition from Alltel to Verizon; addressed areas ranging from billing conversions and phone/service plan upgrades to point of contact updates as well as training support through self-service website. Capitalized on technology proficiencies in routinely reviewing complex accounts, tracking/detailing rate plan analyses, equipment usage and contract listings as well as recommendations for upgrading via MS Excel and PowerPoint.

Held multiple leadership roles, including facilitating proactive communications amongst cross-functional departments, company hierarchy and team members to advise on new offerings or system-related issues as well as ensure collaborative achievement of performance goals and operational policy/procedure standards. Appointed to train, coordinate, motivate, and lead new hires; conducted performance evaluations of new Account Representatives and executed corrective actions to boost results. Efficiently supervised and coordinated business branch plant inventory operations, from ordering through billing/reconciliation of equipment inventory remotely housed in North Charleston and Moncks Corner business office locations.

Customer Service Representative-Cash Specialist;  June 1994-August 1996

Demonstrated solid understanding of accounting and cash management practices/principles in proficiently balancing and reconciling credit card transactions and cash flow from 6 Alltel retail branches. Comprehensively researched, adjusted and reapplied discrepant payments, reviewed/balanced daily deposits and generated/reconciled daily deposit reports.  Conducted monthly unannounced cash drawer and deposit field audits for quality control; took the initiative to maintain current knowledge of diverse auditing systems.  Efficiently compiled and filed daily cash and credit card reports.

 

Education

 

Petal High School

Petal, Mississippi

High School Diploma: 1987

Additional Data

 

Prior Experience:

 

1992-1993

Wright & Lopez Construction

North Charleston, South Carolina

Accounts Payable Clerk / Dispatcher

 

1990-1992

JC Penney-Northwoods Mall

North Charleston, South Carolina

Sales Associate

 

1989-1990

JC Penney

Hattiesburg, Mississippi

Cash Control Bookkeeper

 

Technical Skills:

 

Microsoft Windows XP, MS Office Suite (Word, Excel, PowerPoint), Internet, JDEdwards (auditing system), QuickBooks, Vision and SFA (wireless sales/service databases)