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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
Cell xxx-xxx-xxxx
abc@xyz.com
Senior-Level IT Professional eager to contribute a significant operations management background, strategic leadership expertise, and exceptional solution development proficiencies toward collaborating with a dynamic company in maximizing bottom-line performance.
Qualifications profile
Proven success in strategic global operations leadership, change management, client relations, and personnel/team management. Outstanding performance in vendor management, technical solution development, P&L, budgeting, and orchestrating revenue growth strategies. Methodical and focused problem solver; able to manage, mentor, and inspire team members and consultants to display productivity and service excellence. Able to swiftly resolve conflicts, elevate team morale, and maximize cooperation and efficiency. Excel in human resources functions such as hiring/staffing, and compensation management.
Selected Achievements:
Spearheaded global RFP to consolidate three hosting data center providers; defined award selection criteria, conducted vendor analysis and recommended winner to IT Steering Committee.
Negotiated and finalized Statement of Work that generated $1M in annual savings while increasing scope and services, improving SLA metrics, and increasing penalty obligation.
Improved team morale, performance and service to user community while producing $50K in annual savings and expanding coverage globally for BearingPoint.
Fortified SOX IT controls at BearingPoint to achieve zero material weaknesses three years in a row.
Strengthened operational efficiency and customer satisfaction at Compaq to surpass revenue goal by 15%, margin by 34%, and grow incremental Managed Services revenue by $1.4M.
Managed Eastern region s $40M Network Integration business in former role as Consulting and Integration Services Business Manager for DEC; successfully grew revenue 38% quarter over quarter while increasing margin contribution 14%.
Adeptly managed, nurtured and maintained 60+ third party vendor and supplier relationships as Business Manager of Professional Services for DEC.
As Network Integration Services Manager of Professional Services for DEC, initiated and grew business and grew it to $4.2M in less than 3 years.
Professional Experience
BearingPoint, Inc., 2005 to Present
Director, IT Global Operations
- Quickly advanced to oversee 24x7 operations for IT applications, messaging, infrastructure, networks, VOIP and legacy telephony serving 18,000 users in 120+ locations worldwide.
- Achieved further cost savings and operational improvements by migrating corporate HR system to consolidated data center.
- Resourcefully coordinated and implemented IM technology with MS Live Communication Server.
- Led deployment of 130+ production and DR systems for new NA finance application in extremely short time frame with multiple node HPUX Oracle cluster, Citrix farm and Windows systems.
Continued ►
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Hewlett Packard, 2002 to 2005
Service Delivery Manager C Managed Services
Applied sharp leadership talents toward steering change management, solution development for hosting and messaging and global service desk services, disaster recovery services, and service account management.
Championed technical solution for a global help desk redesign and migration to offshore resource.
Expeditiously coordinated migration of customer applications to HP s production environment.
Diligently established ITIL-based support processes and operational deliverables to ensure quality and seamless software migrations.
Led development and implementation of Business Continuity and Recovery Services Statement of Work and IT Continuity Plan.
Compaq Computer, 2002 to 2005
Client Manager C Managed Services
Facilitated strong account/client relationships and monitored adherence to Service Level Agreement (SLA) for data center operations, server management, and messaging.
Pursued contract up-sell opportunities with a focus on telecom and manufacturing clients.
Proficiently coordinated DSL support for a large regional telecom carrier.
Digital Equipment Corp (DEC), 1976 to 2002
Account Delivery Manager C Managed Services
- Steadily advanced through a series of several promotions to most recently managing a global infrastructure engagement providing full-scope IT services for a large multi-national pharmaceutical instrument company.
- Delivered and monitored service on site and remotely for 20,000+ users worldwide.
- Dramatically improved operating margins from C30% to +30% and overhauled processes and procedures to heighten customer satisfaction and eliminate operational issues and deficiencies.
- Exercised keen organizational skills to close multiple change orders, boosting monthly revenue and margin contributions.
Professional Development
Yale School of Management C Leadership II
ITIL Foundations 2.0
Asset Management/Password Security
Client Principal
Science of Selling
Financial and Program Management
Account and Relationship Management
Network and Systems Technologies
Project Operations and Management
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