0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

Human Resources ▪ Training ▪ Management

Well-rounded and energetic professional with 16+ years experience seeks new challenge

and opportunity to apply consummate skills to optimize operations of a dynamic organization.

♦ Key areas of Expertise ♦

   Human Resources

   Specialized Training

   Relationship Management

   Program Development

   Program Administration

   Business Operations

   Vendor Negotiations

   Leadership & Team Building

   Personnel Management

   Recruitment

   Benefits and Billing

   Customer Service

yyyyyy x. yyyyyy

Professional Profile                                                                  

Ø  Self-motivated Human Resource specialist who anticipates Human Resource Professional (PHR) certification in January 2011

Ø  Organized and detail-oriented Leader; direct high performance teams, drive business operations, manage human resource and loss prevention activities, and design, develop, and implement new programs

Ø  Effective Trainer who establishes rapport with the audience and expresses concepts in terms easily understood and applied; conducted seminars in leadership development, performance management, harassment, diversity, effective communication, time management, interviewing and recruiting, and basic training sessions on Microsoft Word, Excel and Outlook

Ø  Results-driven with personnel management experience; recruit, hire, train, provide solutions to employee concerns and workplace issues

Ø  Escalate business development through strategic initiatives that increase productivity and revenue growth; exceed goals and objectives while ensuring superior customer service

Ø  Communicate technical and complex information easily and concisely; direct vendor negotiations, provide training, and facilitate workshops

Ø  Proficient in Microsoft Office, and knowledgeable with various HRIS systems including PeopleSoft

yyyyyy x. yyyyyy

Employment History                                                                    

District Manager                                                                                                                 00/2008 C Present    

Carters/Oshkosh ▪ Buffalo, NY

   Key player who manages $24M operation of 12 stores in Upstate New York and Vermont

   #1 in the region in combined comps in 2010

   Named as Mentor District Manager and trained potential Store Manager which was then promoted to District Manager

   Demonstrate superior leadership and personnel management skills

   recruit, train, discipline, and positively motivate teams; skillfully coach managers to achieve goals

   provide solutions to all human resource and loss prevention issues

   liaison between field and corporate staff; coordinate operational training, monitor concerns, and manage communication regarding the POS system and a new time and attendance system (eTIME)

Operations Manager                                                                                                           00/2007 C 00/2008    

Babies R Us ▪ Albany, NY

   Boosted business development by expertly directing daily operations of a $11M store

   Displayed exceptional personal management qualities; lead operations team, and recruited and trained associate staff

 

Bed Bath & Beyond ▪ Union, NJ                                                                                          00/1999 C 00/2007

Manager, Training and Development Department                                                               00/0000 C 00/0000

   Demonstrated excellent leadership and communication skills

   participated in recruitment and supervision of field training team

   served as liaison between Operations and Human Resource teams

   efficiently managed corporate development program

   supported Company initiatives by writing, developing, and editing training programs

   successfully implemented and monitored effectiveness of training programs

Regional Field Trainer, Northeast Region                                                                           00/0000 C 00/0000

   Essential player who coordinated training of new and existing managers in numerous locations throughout New Hampshire, New Jersey, New York, Maine, Massachusetts, and Vermont

   Maximized efficiencies by organizing roll-outs of new regional training programs; managed trainers within the region

District Human Resources Manager                                                                                    00/0000 C 00/0000

   Optimized operations through superior personnel management and training of new associates and managers for entire district; performed recruitment, hiring, and employee problem resolution

   Participated in identifying and resolving workplace issues; facilitated workshops on sexual harassment, disciplining and counseling, and interviewing and performance appraisals

Customer Service Trainer/Part-time Supervisor                                                                  00/0000 C 00/0000

   Spearheaded training programs and oversaw front-end operations

   Increased customer service scores by creating a positive service environment; monitored mystery shop and customer feedback

 

Human Resources Manager                                                                                                00/1999 C 00/2001    

Paychex, Inc. ▪ Rochester, NY

   Leader who directed corporate new hire orientation and team of facilitators

   Skillfully developed and administered medical and pharmacy benefits program; coordinated COBRA program

   Collaborated with vendors to design an effective benefits package

   Provide solutions to employee concerns related to medical billing

   Displayed initiative by participating in open enrollment meetings; served on team which established the Company Wellness program

yyyyyy x. yyyyyy

Previous Employment                                                                  

District Trainer, Sears ▪ Rochester, NY                                                                                         1998 C 1999

Store Manager/Buyer, Tricia s Shoes ▪ Buffalo, NY                                                                       1994 C 1998
yyyyyy x. yyyyyy

Education and Professional Development                             

Bachelor of Arts in History                                                                                              Anticipated 05/2011

Canisius College ▪ Buffalo, NY

 

Bachelor of Arts in Human Resources                                                                                                    2007

Auberdeen University ▪ City, State

PHR (Professional in Human Resource) Certification Exam                                             Anticipated 01/2011

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

 

 

[Date]

 

 

 

[Attention Line]

[Organization s Name]

[Address Line 1]

[Address Line 2]

 

Dear [Insert Name]:

 

This letter and the enclosed r sum are an expression of my interest in seeking a rewarding [Human Resource/Trainer] position within your organization. I bring 16+ years of valuable experience which makes me an excellent match for your advertised position.

 

You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in human resources, work place training seminars, program development, business operations, personnel management, and excellent customer service are some of my strengths.

 

I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs.  Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule.  Thank you for your time and consideration.

 

Sincerely,

 

 

 

Alicia Kenney

 

Enclosure